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Old 06-13-2010, 03:59 PM   #11
Wacky Holidays!
Webkinz :)
 
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SnowCrystal is stuck on replay
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Default Re: Missing items

View Post Originally Posted by Amygirl8
They don't answer questions, but usually if you tell them about a glitch they reward you. When I got high scores on Lily Padz 2, I told them how much missing KC i needed, they went, fixed it, and gave me 1000KC, (even though I only needed 227) they are actually pretty nice.
I tell them about problems all of the time, but they rarely ever respond and they never fix the problems (not yet, anyway). I am glad you got your KinzCash! They NEVER have reimbursed me any KinzCash (for academy classes freezing up, empty blue adoption boxes, jobs freezing after I successfully complete them, etc.)
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Old 06-14-2010, 12:48 AM   #12
Webkinz :)
 
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Ritzcracker is stuck on replay
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Default Re: Missing items

Before you call, clear your cache, and log in again. Sometimes that's all it takes for missing items to appear. If not, definitely call; the consensus is that few people get a good answer via e-mail. Try to call on your lunch break, if you won't be home before 6:00pm EST. And if you don't like the answer you get, try again. Some reps are definitely more helpful than others.
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Old 06-14-2010, 01:05 AM   #13
onders never cease
Gift Guru
 
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Default Re: Missing items

You just have to be kind to them and persistent. I had a problem with some charms at the e-store. Everthing is suppose to be non refundable but they, after three or four "I just want another Code not the duplicate" They reimbursed me and told me to be much more careful because they would not do it again. But they did refund the points after they used the code to deactivate it and I picked a new charm. I've only contacted them a couple of times but each time I have had a good experience. Good luck! Breezie
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