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Old 03-08-2009, 03:14 PM   #1
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Default Unanswered: missing items

Today, both of the girls logged into there accounts on the same computer todays, hours apart. Both of them discovered that every item in the accounts had been sold, not stolen.

We have called Ganz to report this issue, I just want to know has this happened to anyone before? They have not given out account log ins or passwords.
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Old 03-08-2009, 03:20 PM   #2
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Default Re: missing items

Weird. It's probably just a glich. The best thing you can do is wait and see if GANZ fixes it.
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Old 03-08-2009, 03:22 PM   #3
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Default Re: missing items

we hope so..it looks like every item was sold that was in a room..the only items they have are those that they had in docks
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Old 03-08-2009, 03:32 PM   #4
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Default Re: missing items

That must be just a glitch. You should just wait a little while and see if Ganz fixes it. You should call them tomorrow.
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Old 03-08-2009, 03:33 PM   #5
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Default Re: missing items

Did your amount of Kinzcash decrease or increase at all? It seems to me as if you have a hacker on your account in my words. Just to be sure, I suggest try changing your passwords. If it isn't a hacker, I haven't really witnessed this, OR even heard of this type of glitch before. But, you learn something new each day- So I shouldn't be jumping to conclusions too quickly.
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Old 03-08-2009, 03:57 PM   #6
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Default Re: missing items

kinzcash went up..way up. Every room was empty of all items, as I said the only items left are what they had in dock. Neither child gave out passwords to anyone. We are clearing the cache and rebooting and thier Mom did call ganz. I hope it is a glitch
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Old 03-08-2009, 04:09 PM   #7
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Default Re: missing items

View Post Originally Posted by hanse46
kinzcash went up..way up. Every room was empty of all items, as I said the only items left are what they had in dock. Neither child gave out passwords to anyone. We are clearing the cache and rebooting and thier Mom did call ganz. I hope it is a glitch
That sounds much like a Hacker. But what you're doing is great right now. Remember to stay safe...
RRR~
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Old 03-08-2009, 05:07 PM   #8
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Default Re: missing items

I think we have a hacker on our hands.Your girls should change their passwords.Someone could have got in the accounts and sold everything.
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Old 03-08-2009, 05:41 PM   #9
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Default Re: missing items

Why would a hacker sell evertything but dock items? I questioned both again and they swear they did not share passwords, but to be safe, I changed the wep password and all 5 account passwords. I am really hopeful that this just a glitch and will resolve itself.
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