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Old 07-23-2008, 09:05 AM   #11
Gift Guru
snuggleb68's Avatar
snuggleb68 is just really nicesnuggleb68 is just really nice

Default Re: Missing Items

I recommend having your parents help you with contacting Ganz. There is informtion on the main webkinz.com page. Look for "technical support". They have helped me in the past when I've had problems.

and changing your password is always a good idea. Using complex passwords is best. That means a password that is 6-8 characters in length and contains both letters and numbers. Special characters like: @#$%& are good, but I don't know if webkinz will let us use those? I'll have to test it! Changing about every 2 months would be good. Even if you don't have any problems.
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Old 07-23-2008, 10:17 AM   #12
mz400 is an unknown quantity at this point

Default Re: Missing Items

That happened to me a while ago and I panicked, but then when I checked back the next day, all of my items that were gone were perfectly in their original place. Thankfully it was just a glitch.
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