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Old 07-22-2008, 10:52 PM   #1
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Default Unanswered: Missing Items

I noticed that my pet was not wearing one of her pieces of clothing. The more I looked around I realized that about 14 items or so are missing. I have never ever given out my id or password. Could this be a glitch or do you think someone hacked my account. Just two days ago I finally unlocked a box in Trading Cards Series 1 and got the Ye Old Movie TV and of course that is one of the items that is missing.

How do I contact GANZ?

Is there a way to see your outgoing mail. That way I would know if items had been sent and not by me. If I can not check this, do you know if GANZ can.

Please give me any info you can, I am stunned.
Thanks!!!
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Old 07-22-2008, 10:55 PM   #2
dragon208
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Default Re: Missing Items

wat happened was that ur items disapeared wat u should do is contact ganz and tell them who lol i mean wats missing lol hope it helps
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Old 07-22-2008, 11:32 PM   #3
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Default Re: Missing Items

Ganz can tell you if any mail has been sent out from your account. They had to check my daughter's when she had some items missing. Hope this helps.
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Old 07-23-2008, 01:33 AM   #4
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Default Re: Missing Items

I've had glitches where one of our pets became undressed. I think it fixed itself logging out and then back in again. There are several things you can do to about missing items. First of all, check to see how many items you have in your dock. I've read that Ganz suggests you keep it under 100, though you should be able to go quite a bit above that too. If you have 200+ items in your dock, either store some in a room or sell some. This might bring your items back after you log off & then on again. Another thing that some have found helpful is clearing your cache, that is clearing your browsing history, temp files, cookies, emptying recycle bins, etc. Give these things a try, then if your items are still missing, contact Ganz.
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Old 07-23-2008, 01:43 AM   #5
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Default Re: Missing Items

If you suspect that someone has hacked your account, I would advise you to change your password as soon as ww is reset in the am. Do this before you contact Ganz--so that this will put a stop to it. I'm sure you know, use a password no one will know. Do not use your userid as a password.
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Old 07-23-2008, 08:01 AM   #6
meiscool
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Default Re: Missing Items

I would definitely change the password and then contact Ganz. I hope you get your stuff back. I would be so mad. Good luck!
Old 07-23-2008, 08:08 AM   #7
chuhulil
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Default Re: Missing Items

The best thing for you to do is change your password immediatly. Then contact GANZ. That definatly doesn't seem like a glitch. I'll add you to my friend list that way I can send you some stuff

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Old 07-23-2008, 08:13 AM   #8
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Default Re: Missing Items

you might of been hacked. i would call ganz though

---------- good1378 added 2 Minutes and 59 Seconds later ----------

here is some idvice on hacking that i wrote
hackers have many ways of hacking.sometimes they make copies of webkinz and when you log in your user and pass is emailed to them. so everytime you log in make sure the link is welcome to webkinz world-webkinz not webkinz at dell.com.

ganz has NO contral of hacking because its not their website its a copied one. so its up to us to keep ourselfs safe!

also never give out your main user to someone you don't know very well give them one that isn't as good as the main one. never give any of your usernames if the person doesn't want to trade

hackers usally hack if people annoy them. so if you see a hacker threating someone REPORT THEM!

hackers also never trade they just take. if they ever do trade and give u a username, don't get your hopes up too high they will probually give you their friends user not theirs. but still REPORT THEM!

here are some tips to help u keep safe

*don't give your good user to someone u don't know is trusted or not
*make sure the webkinz u are on is the real webkinz. to be sure click links on wi and find the ganz offical page click webkinz not webkinz foundatian.that will lead u to the real webkinz
*report a hacker if you see one
*KEEP SAFE!

remember hackers are like macienes they never tell their ways of hacking!KEEP SAFE!

god bless

Last edited by good1378; 07-23-2008 at 08:13 AM.. Reason: Automerged Doublepost
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Old 07-23-2008, 08:19 AM   #9
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Default Re: Missing Items

I have had several items go missing, not due to hackers, but a glitch.
II contacted Ganz and they said there was nothing they could do.

I am so sorry!
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Old 07-23-2008, 08:22 AM   #10
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Default Re: Missing Items

Okay..it is not an uncommon occurance for items to go missing...Whatever you do, DON'T move items around in the rooms where those items are missing. You said no one has your pass, so don't worry, go to the stuck items section of the link I give you and tell them EXACTLY what items are missing, exactly where they are located, k? They may be 'under the floor.' It happens a LOT to me. It is a problem with layering...they may show up on their own, but you have to leave everyting AS IT IS in the room those things went missing in. When you place an item in a room. It occupies a 'numbered space'
Pretend your room is a grid. It is 10 X 10 squares...your TV was in the 4th row across and 6th row down (just as an example) that way they know the position and they can retrieve the item. I don't know about worn items...those may just re-appear, but the 'disappearing items' that is usually what happens. Don't go back in the room to move stuff until they put it back in your dock. I had this happen with a red roadster and it just up and disappeared, too. I contacted them about the stuck items, told them where and about three days later that and my coloring book were back in my dock. Good luck!
Remember, it is in the 'I have something stuck' not the I have something missing!
http://customerservice.webkinz.com/c.../cs_index.html

Last edited by Dixiecup; 07-23-2008 at 08:50 AM..
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