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Old 09-24-2007, 11:28 AM   #11
hiroller
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HiRoller is an unknown quantity at this point

Default Re: Missing Item?

I have a problem with some of my items also. I put my gumball machine on a table and when I go back the next day the gumball machine is out of my room entirely over to the left side of the screen and I can't get it to go back into my room or in my dock. Does anyone else have this problem? Ganz will not answer any of my questions either!!
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Old 09-24-2007, 01:55 PM   #12
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taximommie is an unknown quantity at this point

Default Re: Missing Item?

Yes thisa is a common problem it seems. We had 2 items on my daughters account like that and after a few complaints they finally fixed them You have to email support about it.

Unfortuanately we have also had items disappear completely. One minute there and the next gone. Like a new pair of boots dd bought just were gone when she later logged abck in and Ganz responded with the typical "somebody has your passwrod." Nobody did, except me..mom. And no I did not take her boots. LOL. We changed it again but have had it happen since as well. Rare, but it does seem to happen sometimes. Now we keep the docks as clean as possible to try and avoid this.
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Old 09-24-2007, 03:00 PM   #13
ChloeAlaina16
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ChloeAlaina16 is a jewel in the roughChloeAlaina16 is a jewel in the rough

Default Re: Missing Item?

Oh, ok, thanks everyone. .
I'm gonna email them now asking.
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