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Old 01-28-2011, 08:21 PM   #1
T9850
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Default Answered: Missing Golden Cruiser

When I bought the Fit for a King golden suite from the eStore, I got two golden cruisers. Now I can only find one I cannot find my other anywhere in my mansion, and I read that it's only possible for items to go missing if someone went on your account and sold/traded your items. No one knows my password and eStore items can't be sold, traded or sent through KinzPost.
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Best Answer - Posted by dawnscott1
I would suggest that if clearing your cache and logging in and out does not make your item show up to call Ganz. Someone else recently had an eStore item "missing" and Ganz was able to fix it for them.
Items are not always missing, however they could be made "invisible" sometimes there are glitches that cause items to not be seen. I have had entire rooms full of items appear as there was nothing in them.
Ganz can look into your account and be able to tell where it is and put it back into your dock.
You can also fill out the "Something is Stuck in my room" form, but contacting them directly will be faster
Being and EStore item there really is no way for someone to get into your account and take it.
Hopefully you get it taken care of fast so you can enjoy it


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Old 01-29-2011, 01:54 AM   #2
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Default Re: Missing Golden Cruiser

I would suggest that if clearing your cache and logging in and out does not make your item show up to call Ganz. Someone else recently had an eStore item "missing" and Ganz was able to fix it for them.
Items are not always missing, however they could be made "invisible" sometimes there are glitches that cause items to not be seen. I have had entire rooms full of items appear as there was nothing in them.
Ganz can look into your account and be able to tell where it is and put it back into your dock.
You can also fill out the "Something is Stuck in my room" form, but contacting them directly will be faster
Being and EStore item there really is no way for someone to get into your account and take it.
Hopefully you get it taken care of fast so you can enjoy it


how to clear cache How to clear your Cache and Cookies - Webkinz Insider Wiki
how to contact Ganz Contact Ganz - Webkinz Insider Wiki
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Old 01-29-2011, 03:01 AM   #3
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Default Re: Missing Golden Cruiser

I'm sorry that it is missing Did you make sure you didn't misplace it into a wrong room? Or you could try what dawnscott1 suggested. I hope you find/get it back!
~Webby
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Old 01-29-2011, 02:13 PM   #4
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Default Re: Missing Golden Cruiser

sometimes, an item gets stuck somewhere, or hidden behind a larger item. Try moving larger items in your rooms around, and see if you find it. That is how I found my schnauzer's PSI.
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