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Old 11-08-2011, 09:32 PM   #1
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Default Unanswered: Missing figure I purchased through WW EStore

I purchased the fish figure today and tried to put it in one of the figure display boxes not knowing it did not go in either, it disappeared, I have the wet suit that came with the figure but Ive logged in and out many times and it is nowhere to be found. Has this happened to anyone else before?
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Old 11-08-2011, 09:50 PM   #2
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Default Re: Missing figure I purchased through WW EStore

The e-store figurines do not have a display case, i did the same thing, just call Ganz they will find the figuring and place it in your dock. Ganz is really nice about it.
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Old 11-08-2011, 09:52 PM   #3
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Default Re: Missing figure I purchased through WW EStore

Hi there.
Check again on your account.
This has happened to me.
I misplace things all the time.
If you don't find it there.
Call them.
Yes they will ask for information, the payment information and etc.
But they are very nice when it comes to this.

Hope this helped =)

~Kennedy~
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Old 11-08-2011, 11:24 PM   #4
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Default Re: Missing figure I purchased through WW EStore

Here is a link with information on how to contact Ganz.
Good luck.

Contact Ganz - Webkinz Insider Wiki
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Old 11-08-2011, 11:39 PM   #5
Pokemon time!
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Default Re: Missing figure I purchased through WW EStore

Good luck! Call Ganz in the morning!
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