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-   -   Missing Feature Code - Who do I contact? (http://www.webkinzinsider.com/forum/somebody-help-165/missing-feature-code-who-do-i-241743/)

PeaceB2U03-10-2008 09:05 PM

Missing Feature Code - Who do I contact?
Today I purchased a brand new Webkinz Wacky Zingoz at my local Hallmark Gold Crown Store in Ohio. The tag was still completely intact and had to be removed with scissors. Much to my displeasure, when I opened the tag up, the box where it says “This is your feature code” was blank. On the opposite side of the card is a portion of the code. This tag was apparently stamped wrong at the factory where it was made. And I have a feeling that I'm not the only person who is going to encounter this problem. There is not enough of the code showing for me to be able to use it.

The Hallmark store has a strict “no returns, no refunds” policy on their Webkinz items. So my only alternative is to turn to the Ganz company for help in this matter. I have been unable to find contact information at their website .

Has this happened to anyone else? If it has were you able to get the matter resolved and how?

kerili03-10-2008 09:12 PM

Re: Missing Feature Code - Who do I contact?
defintelty contact ganz. im not sure of how to get to them, but contact them. i hope you get it fixed. it hasnt happened to me, but it wouldnt be fair if you paid the money and didnt get the fun out of it!

mimzysmom03-10-2008 09:17 PM

Re: Missing Feature Code - Who do I contact?
Save the reciept, the tag, the code, and contact Ganz. When I contacted Ganz about a code that would not log in, they wanted to know the store name, town, probably to see if a whole shipment went to the same place.

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