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Old 01-27-2011, 11:03 PM   #1
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Angry Answered: missing estore items

While arranging one of my rooms yesterday I noticed the pirate ship i had purchased a year ago was missing. I checked my purchase history and sent an email to customer service at ganz with the order#. I was wondering if this has happened to anyone else? and if so has Ganz returned their item to them? I am still waiting to hear from them.
MelindaS is offline Female
Best Answer - Posted by Ritzcracker
Sometimes items become invisible. This has often happened after I rearranged a room that I hadn't been to in a while, but can also be caused by other glitches. That can usually be solved by logging out, clearing cache, and logging back in. The exception is if you put something else in the space where the missing item is supposed to be. In that case the item stays invisible.
The "I've got something stuck" form can be quite useful, as already mentioned, or else call Ganz, as e-store items cannot be removed from an account. Hopefully you'll sort this out soon.
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Old 01-27-2011, 11:33 PM   #2
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Default Re: missing estore items

Sorry it's missing.
I don't have that item so I can't check to see if "mine has gone missing"
If you go to this link and fill "I have something stuck" just put any room in your house where you think it was last and Ganz will return it to your dock.
My items are usually returned in 30 minutes time.
I don't know if they respond to emails?
Even so it's an Estore item and you know it can't be bought, sold, traded or kinzposted, I never tell them "something is missing" they will just suggest you got hacked, BLAH BLAH BLAH LOL
Good luck getting your item back let us know
Here is the link to customer service Webkinz
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Old 01-28-2011, 12:02 AM   #3
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Default Re: missing estore items

I can't help you with the missing item, but i can tell you that they don't respond to emails xP

Are you SURE you looked in the right room?
Dawntiger is offline Female
Old 01-28-2011, 12:06 AM   #4
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Default Re: missing estore items

Best way is to call ganz. This has happened many times to me with different vehicles. They have a way of finding things that we can't see. They will return it to your dock.
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Old 01-28-2011, 01:22 AM   #5
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Default Re: missing estore items

Sometimes items become invisible. This has often happened after I rearranged a room that I hadn't been to in a while, but can also be caused by other glitches. That can usually be solved by logging out, clearing cache, and logging back in. The exception is if you put something else in the space where the missing item is supposed to be. In that case the item stays invisible.
The "I've got something stuck" form can be quite useful, as already mentioned, or else call Ganz, as e-store items cannot be removed from an account. Hopefully you'll sort this out soon.
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Old 01-28-2011, 12:26 PM   #6
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Default Re: missing estore items

To everyone who answered my question I thank you very much! Ganz found and restored my pirate ship (as well as two other items I hadn't realized were missing!)
MelindaS is offline Female
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