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Old 11-06-2009, 01:03 PM   #1
huhmoreplease
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Angry Unanswered: Missing Coupons

Okay, I accidentaly tried to buy a Haloween with a coupon (only 20% off) and WW ate my coupon.... Will it keep it forever? Has this happened to anyone else? Usually it just spits back my coupons if I can not purchase the item. I messed up big time. Why do they have to mix the retired items into the W-shop. Grrr.... Any info welcome!
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Old 11-06-2009, 01:18 PM   #2
Wacky Biscuit♥
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Default Re: Missing Coupons

Sorry but I don't think you can get it back.
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Old 11-06-2009, 02:08 PM   #3
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Default Re: Missing Coupons

Did you log out then back in ?? If you did & its still gone, then I think its gone for good Sorry !!
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Old 11-06-2009, 02:49 PM   #4
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Default Re: Missing Coupons

normally in the past, if you log off and then back in, your Coupon will be in the dock since you did not use it
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Old 11-06-2009, 02:50 PM   #5
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Default Re: Missing Coupons

Just like everyone is saying, I would log out and log back in. If you can't find it still, then it might be gone forever. Sorry
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Old 11-06-2009, 02:51 PM   #6
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Default Re: Missing Coupons

Have you tried logging out and back in? If you didn't purchase the item,you should get your coupon back in your dock. Try clearing your cache,too. Good luck,and I hope you get your coupon back!
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Old 11-12-2009, 11:57 AM   #7
huhmoreplease
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Default Re: Missing Coupons

Yes! They are back... took a while. Thank you all for your support and advice. It really helped me when I felt bad. Webkinz Insider is a great place and so are it's members!
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Old 11-12-2009, 02:56 PM   #8
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Default Re: Missing Coupons

Glad to hear that you got your coupons back!
Yes, logging in anf logging out usually solves all of the glitch problems LOL
Ganz states in their FAQ that if an item goes missing, it isn't their fault.
The only way an item can go missing is if someone knows your username and password (or Secret Code) and has accessed your account. If someone has removed or sold an item, it cannot be reinstated. Please change your password by clicking on the "Login" button on the menu to your left (or go to the Webkinz World homepage and click "Login"). Click "Change my Password." You'll be able to create a new password. Please remember to make it something easy for you to remember but difficult for others to guess.

If you ever find that you have an item missing even when you log in and log out, you should call GANZ because it could very well be a glitch like you just experienced. Their contat info is located in my siggy under "GANZ CONTACT INFO"
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