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Old 08-31-2007, 08:01 PM   #1
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Default Unanswered: Missing!! Charm Forest Flooring

Hi. We are new to webkins and to this forum. Today we bought new mouspads with codes on them. One of our prizes was Charm Forest Flooring. When we went to put it in the new room we created for it, webkins disconnected us just as we were putiing on the new flooring!! When we went back onto the account, - the flooring was missing from the dock and the new room. It's no where to be found now. How do we contact webkinz to get it restored??
Thanks for any help anyone can be to this problem. ~Deborah, Cory, and Kaylee
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Old 08-31-2007, 08:05 PM   #2
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Default Re: Missing!! Charm Forest Flooring

I can help you with that but I do want to say though alot I mean alot of people have had this problem and lost lots of things so your not alone but maybe when webkinz is back up tomorrow it will be there but if not contact ganz the might be able to help you. Hope this helps! Ps welcome to WI
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Old 08-31-2007, 08:09 PM   #3
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Default Re: Missing!! Charm Forest Flooring

A lot of people are having this exact problem! Go here
http://www.webkinzinsider.com/forum/...nz-t59344.html
to report your problem. Hopefully ganz will be able to solve it. It wouldn't hurt to send ganz an email about it too
And welcome to WI! You will enjoy it here! There's so much good information and helpful people!
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Old 08-31-2007, 08:12 PM   #4
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Default Re: Missing!! Charm Forest Flooring

I am sorry to hear that, Unfotunaely, Ganz cannot give you your item back. I lost my cheeky cat stove...
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Old 09-01-2007, 04:24 PM   #5
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Default Re: Missing!! Charm Forest Flooring

Hi, OK, I emailed support at webkinz. Does anyone know how long it may take to get a response? Thanks!
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Old 09-01-2007, 04:29 PM   #6
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Default Re: Missing!! Charm Forest Flooring

it usually takes a while to get a response. since it is a weekend you will probably not get it till monday. if you want to get a response sooner i think their number is 1800-WEBKINZ
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Old 09-01-2007, 04:30 PM   #7
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Default Re: Missing!! Charm Forest Flooring

yah that happened to my cash cow trophy and my jellybean tree
Old 09-01-2007, 04:34 PM   #8
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Default Re: Missing!! Charm Forest Flooring

JennaNoelle - Did you get the items back?
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