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Old 05-16-2008, 05:29 PM   #1
Gift Guru
sheekymonkey's Avatar
sheekymonkey has a spectacular aura about

Default Unanswered: Missing

I am missing 2 or 3 of my exclusives! i adopted all 5 of the new webbies and like i said 2 to 3 of them were missing how do i get them back or find them plz help!
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Old 05-16-2008, 05:36 PM   #2
Webkinz :)
Hidinger is on a distinguished road

Default Re: Missing

First you want to make sure that you got all of your items out of storage. It is rare, but every now and then Webkinz doesn't unpback everything out of storage when I click the button. I have to log off then back in and do it again.

You might want to start by clearing the cache in your web browser. It could be that the items are
there and due to an internet / browser issue you can't see them.

Next you could try to search and make sure that the items didn't get stuck "outside of a room". Sometimes when an item is placed in a room or moved, it glitches and gets stuck outside of the room (normaly up and to the left of the room). So look closely there when you go into each room.

Another problem could be that someone took them from you. You might want to change your password just to be safe. It is a long shot, but a possibility you might want to protect yourself from.

It could also be a regular webkinz glitch where it just isn't showing up in your inventory. They have been doing a lot of coding changes recently with the release of the new trading area and the new exclusive items. I think some people have actually had exclusives pop up in their dock over the last couple of days. You might want to contact Ganz and let them know what happened and what went missing. They might be able to help. Normally if they see that it was a glitch they try and help out the best they can. Just be as descriptive to them as possible.

Hope that helped.
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Old 05-16-2008, 07:07 PM   #3
Gift Guru
aalovesyew2's Avatar
aalovesyew2 is just really niceaalovesyew2 is just really nice

Default Re: Missing

Wow hindinger, long post but I'm sure it's helpful (I skimmed)
aalovesyew2 is offline Female
Old 05-16-2008, 07:08 PM   #4

Default Re: Missing

I would pretty much do what Hidinger said, if it doesn't show up, I would contact Ganz.
Old 05-17-2008, 07:24 AM   #5
Gift Guru
sheekymonkey's Avatar
sheekymonkey has a spectacular aura about

Default Re: Missing

They did it was the haunted painting and the Green LAva i am so happy i got all th enew webkinz!
sheekymonkey is offline
Old 05-17-2008, 07:26 AM   #6
Amanda ♥

Default Re: Missing

Oh, did it work? I was going to say customer support, they give you extra items, it would be worth it.
Old 05-17-2008, 07:28 AM   #7
You can call me Meg
Gift Guru
147<3's Avatar
147<3 is a name known to all147<3 is a name known to all147<3 is a name known to all

Default Re: Missing

maybe you got hacked i get all the time it really sticks hope u find your items!
147<3 is offline Female
Old 05-17-2008, 11:33 AM   #8
Gift Guru
sheekymonkey's Avatar
sheekymonkey has a spectacular aura about

Default Re: Missing

nope they were ust like glitched they were the green lava and the paintign!
sheekymonkey is offline

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