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Old 04-23-2008, 04:34 PM   #1
Lil Kinz
 
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Default Unanswered: messed up stuff

OMG. is anyone else SO MAD that sometimes your items move a little bit and you can't use them!! they just sit there and they are stuck. you can't use them or move them? does anyone know how to fix this? because i spent kinzcash on these items and i can't use them! please help!!
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Old 04-23-2008, 04:37 PM   #2
friends4ever3
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Default Re: messed up stuff

Lots of people are having these frustrating glitches on ebkinz orld. You just really have to be patient. The people working for ebkinz are doing the best they can to fix these kinds of problems. Just rest assure that they are working to fix these errors.
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Old 04-23-2008, 04:39 PM   #3
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Default Re: messed up stuff

most of the time if i sign out and back in the things are back in place and useable again.
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Old 04-23-2008, 05:24 PM   #4
godsgirl13
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Default Re: messed up stuff

Go to Webkinz.com and then click on Customer Service down below the Login button. Scroll towards the bottom of the page, and then select "I have something stuck". Then select "I have something stuck in my room".
Then you will be asked to fill out information regarding your account (Username, Password, Email, Item Stuck, Room Stuck in). Fill all that out (don't put any spaces bewteen words, start new words with capital letters), and then Send a request. Ganz will email you soon after that, and in a few days the items will be back in your dock!
I had some roses, a teapot, and Quizzy plush toy stuck in my room, and it worked for me
Well, I hope this helps!
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Old 04-23-2008, 07:05 PM   #5
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Default Re: messed up stuff

Emailing customer support worked for me too, I had a Wheel of Yum monkey puppet stuck for like ever! They were pretty prompt too, maybe 3 or 4 days, and it will just show up in your dock.
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Old 04-23-2008, 07:08 PM   #6
bigduck
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Default Re: messed up stuff

what you do is go to an adjacent room and come back to that room and it should be unstuck it works for me all the time logging out just makes another item get stuck
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Old 04-23-2008, 07:12 PM   #7
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Default Re: messed up stuff

I'll have to contact them. I've had some items stuck for months and nothing helps!! I also can't KinzPost items from the Ancient Civilization from that account for some reason. Maybe they can fix that, too.
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Old 04-23-2008, 07:33 PM   #8
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Default Re: messed up stuff

I have the same thing!! I leave the room, webkinz, place, or whatever and when I go back, it is usually right!!
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Old 04-23-2008, 07:35 PM   #9
R U smarter than
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Default Re: messed up stuff

same thing happened to me!!It was stuck for ^ MONTHS, you have to go to customer support on the webkinz site, you can email them and they will help you, i was so pleased with their help!

---------- $weet$tuff added 0 Minutes and 23 Seconds later ----------

i ment to say 6 months!!!

Last edited by $weet$tuff; 04-23-2008 at 07:35 PM.. Reason: Automerged Doublepost
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Old 04-23-2008, 07:35 PM   #10
kindersm615
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Default Re: messed up stuff

I had an item stuck and contacted customer service. It was fixed within a couple of days.
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