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Old 06-28-2007, 08:11 AM   #1
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Default Unanswered: merging two accounts?

I accidentally made a new account with a pet within the last 30 days. can i move the pet on the new account to my other account? how do I do this? If I have to email ganz then what is the email address? I can't seem to find it on webkinz.com. thankz to all the help! I have to do this before the 30 days is up!!
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Old 06-28-2007, 08:16 AM   #2
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Default Re: merging two accounts?

I found this answer to a similar question in the FAQ section:

I accidentally adopted my new pet under a new username – can I put my pet back on my original account? If your Webkinz pets are on two separate accounts and you want them on the same account, you can do this but you should be aware that for the pet moving over to the other account, it would be like starting over. You will lose all the items, KinzCash, etc. from the Webkinz pet’s account that you are moving. You can only merge the two accounts if the newer account was created within the past 30 days. If it has been longer since you created the new account, we're sorry to say, but we cannot merge your accounts.
Then, under customer support at this link: http://customerservice.webkinz.com/cs/ai.php you can send a request to merge your accounts. I clicked on customer support and then Account Issues, and finally Adopted a pet on the wrong account. You submit a request and Ganz can merge your accounts.

I hope this helps!
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Old 06-28-2007, 08:20 AM   #3
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Default Re: merging two accounts?

thank you soo much!!! I am actually doing this for a little girl I babysit for that did this on her account - hopefully she kept the secret code!!!! i will see her today and we can hopefully merge them!!! eek I pray that she has that code!!!
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Old 06-28-2007, 08:22 AM   #4
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Default Re: merging two accounts?

I'm glad I could help! I hope everything works out!
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