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Old 01-02-2012, 02:07 AM   #11
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Default Re: Membership...

View Post Originally Posted by worldpeace
I think when you first sign up for deluxe membershop on webkinz you have to click the little check box thing it says Automatically Renew?
I believe that the default setting is automatic renewal. I unchecked the box for automatic renewal as soon as I got deluxe, as I didn't want it to renew.
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Old 01-02-2012, 10:49 AM   #12
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Default Re: Membership...

Mine was supposed to expire on 12/31. I did not get a letter. I did not get my December box, or my January box, but I still have deluxe features. I figure I will wait a week, then call. They may be busy with vacations and all this week.
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Old 01-03-2012, 05:23 AM   #13
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Default Re: Membership...

Yes, if it is a holiday it will take 1-2 business days after the holiday.
You should get a confirmation e-mail.
We didn't get the 30-day letter either, but renewed last week.
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Old 01-10-2012, 04:00 PM   #14
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Default Re: Membership...

that's why i never get membership they take your money and its not ease stopping it
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Old 01-12-2012, 01:06 AM   #15
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Default Re: Membership...

View Post Originally Posted by WHHS2002
I was wondering do they still automatic your membership once it ends? Because if I am right my membership ends tonight and I don't want them taking money from my bank account for a new membership for January 2012. And if yes how do I stop it from happening? I don't see anything where I can cancell it
To prevent your account expiring, adopt a Webkinz. This renews your account for until a year after the adoption. Fortunately, after your account expires, you can still play it; but with limitations.

I made a thread asking from WI members what the limits were and got some pretty good information. Click here to see what we discovered!
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Old 01-12-2012, 08:02 AM   #16
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Default Re: Membership...

Actually, from what I read yesterday on the ganz site about memberships, you have to cancel 48 hours in advance, NOT 30 days!! And I am almost sure if you call them ASAP, you can have the renewal stopped if you are unable to find the cancel button on the transaction history. You will actually see the word cancel, right under the transaction. I did this YESTERDAY so I am positive that this is how it works. (If your renewal was set to go through on the 12th, you may contact your bank about stopping it if Ganz says it's too late.) Good luck! And you can actually cancel the auto renewal as soon as you purchase membership. Yesterday when I was doing mine the new "fine print" auto renews ALL memberships and there is no longer a button to "uncheck" it says in the rules or whatever part that all memberships are subject to auto renewal.
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