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Old 12-31-2011, 05:20 PM   #1
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Default Unanswered: Membership...

I was wondering do they still automatic your membership once it ends? Because if I am right my membership ends tonight and I don't want them taking money from my bank account for a new membership for January 2012. And if yes how do I stop it from happening? I don't see anything where I can cancell it
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Old 12-31-2011, 05:21 PM   #2
ebkinz ExtravaGANZa!
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Default Re: Membership...

I am pretty sure that most or all do automatically renew.
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Old 12-31-2011, 05:24 PM   #3
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Default Re: Membership...

Alright so how do I stop it if that's true?
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Old 12-31-2011, 05:29 PM   #4
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Default Re: Membership...

Log in to your estore account, at the top right choose manage my account, go to your order history, find the transaction for your membership (it will say membership under the type column) and you should see a button to cancel the autorenewal. I always cancel that right after I buy the membership, just to be safe. Hope that helps.
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Old 12-31-2011, 05:36 PM   #5
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Default Re: Membership...

They will renew unless you manually cancel it. Good luck!
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Old 12-31-2011, 05:42 PM   #6
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Default Re: Membership...

The weird part is that on my history it all 2010 orders. When I had a Membership during 2011 also... But anyway thanks guys
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Old 12-31-2011, 08:42 PM   #7
marnabear
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Default Re: Membership...

View Post Originally Posted by WHHS2002
The weird part is that on my history it all 2010 orders. When I had a Membership during 2011 also... But anyway thanks guys
Maybe your 2011 membership was an auto renewal. Anyway, I believe you have to cancel at least 30 days in advance so it's too late for you. Your only option is to call Ganz and try to get it reversed but I doubt they will do it.
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Old 01-01-2012, 02:04 AM   #8
Theatre910
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Default Re: Membership...

One point you may have in your corner - they say they send you a reminder e-mail 30 days before,
but I know I did not get one, and neither did a friend.
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Old 01-01-2012, 04:10 PM   #9
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Default Re: Membership...

You log into your estore account, go to purchase history, then cancel it. I didn't notice that you have to cancel it 30 days before, because I didn't do that. Good Luck! Memberships can get expensive after a while!
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Old 01-02-2012, 01:01 AM   #10
kthxbai
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Default Re: Membership...

I think when you first sign up for deluxe membershop on webkinz you have to click the little check box thing it says Automatically Renew?
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