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Old 08-12-2009, 10:48 AM   #1
jamnmi
Lil Kinz
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Default Answered: Many items stuck need real help please!

Hello!
I have 11 items stuck throughout my house. I can't get help because I don't have my pets secret codes anymore. Is there anything I can do? Is there a phone number I can call? I can't even e-mail Ganz with this problem because I need the secret code to do so. Please help!:el1:
jamnmi is offline Female
Best Answer - Posted by ChocolateCow
hmm... This is a big problem, the next time you get a webkinz, remember to save your secret codes and hide them, but remember where you kept them. So this problem will never happen again!

oh and the phone number is: 1-905-851-6661

im not completly sure about the phone number, so what i would do is email them:
support@webkinz.com


Correction: The number is 1-866-WEBKINZ or 1-866-932-5469 - AM
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Old 08-12-2009, 10:53 AM   #2
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Default Re: Many items stuck need real help please!

hmm... This is a big problem, the next time you get a webkinz, remember to save your secret codes and hide them, but remember where you kept them. So this problem will never happen again!

oh and the phone number is: 1-905-851-6661

im not completly sure about the phone number, so what i would do is email them:
support@webkinz.com


Correction: The number is 1-866-WEBKINZ or 1-866-932-5469 - AM

Last edited by ChocolateCow; 08-12-2009 at 01:30 PM..
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Old 08-12-2009, 10:58 AM   #3
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Default Re: Many items stuck need real help please!

Yes are you planning on adopting anymore pets ?? Then you could have the code & Also when I call Ganz at 1-905-851-6661 they answer !! No more automated system & they ask only on the phone for the name on the account thats it the username only & your phone # so you dont need the secret password over the phone !! Good luck many of us are having these table problems !!
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Old 08-12-2009, 01:22 PM   #4
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Default Re: Many items stuck need real help please!

Next time, email one of your codes to yourself, so you have it when you need it
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Old 08-12-2009, 03:43 PM   #5
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Default Re: Many items stuck need real help please!

Hi there!
I'm sorry your items are stuck!

If they are items that are on tables that are stuck, a quick, temporary fix is to WALK into a different room and WALK back into it again. For more info about the widespread table glitch, you can look at the front page, which has an article about it.

If they are not on tables, then you need to contact GANZ to get them unstuck. Since you don't have your secret codes, you can call at 1-800-WEBKINZ or adopt another pet and use that secret code.

Good luck- I hope I helped!

Kay:el1:
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Old 08-12-2009, 04:01 PM   #6
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Default Re: Many items stuck need real help please!

Hi, Welcome to Webkinz Insider.
I think we are all having problems with stuck items, I know I am.

You can try and walk out of your room though a door and then come back.
Then see if you can remove your stuck items. This works for me most of the time.

Maybe you can find a Lil Kinz which are cheaper and adopt it into your account and then you will have a code.

Good luck to you.
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Old 08-12-2009, 04:27 PM   #7
ebaday
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Default Re: Many items stuck need real help please!

Well it is kind of a WW glitch right now. But there is a way you can un stick it with out your codes. There is a thread around here somewhere.

Ok here look at this. http://www.webkinzinsider.com/forum/...-guide-380551/

Good luck!

Last edited by ebaday; 08-12-2009 at 04:29 PM..
Old 08-12-2009, 06:45 PM   #8
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Default Re: Many items stuck need real help please!

Hi jamnmi,
Welcome to Webkinz Insider! There is a system wide problem with items being stuck. This has been a problem since the system update on Wednesday night August 4. Ganz has been unable to fix it. Hang in there!

See my thread that was started last Thursday August 5.

http://www.webkinzinsider.com/forum/...33/index4.html

It moved to our "front page" on August 10. That means it is a very important problem that affects more people. Here is the link.

Widespread "Table Glitch" Affects Webkinz World Accounts

Do check back and see this front page article. It will be announced when it is fixed.

Sometimes it helps to CALL Ganz when there is a problem. They dropped their email in October 2008.

AuntietoEW
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