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Old 03-01-2009, 02:12 PM   #1
HollieBunny
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Default Unanswered: Majorly Stuck!

I am so frustrated right now, it's unbelievable!! My youngest daughter's account is basically frozen. She can't get into her gardens, nor can she get to her pets in most of her rooms, just basic dailys. Webkinz insists it is my computer, even though we can get into and use my older daughter's account. It's been nearly two weeks, I think I've been relatively patient, I've written, again, but received nothing back, anyone else having this problem or is it isolated to just this account? Any input would be GREATLY appreciated. I've got one frustrated Mom and a very upset little lady.
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Old 03-01-2009, 02:13 PM   #2
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Default Re: Majorly Stuck!

I know that happened to me too! But I called ganz and they fixed it! I'll get the number in a sec!
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Old 03-01-2009, 02:17 PM   #3
HollieBunny
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Default Re: Majorly Stuck!

Thank you so much, I've reached the "ARRRGGGHH" point, and she's worried about her 'babies'
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Old 03-01-2009, 02:31 PM   #4
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Default Re: Majorly Stuck!

Have you tried clearing the temp internet files and cashe latly on your computer? I have problems with just my main account if I don't do it every so often. Can't even get in on 1 account if the front page changes with out deleting temp internet files. The other accounts work ok without doing it. Its seems strange but once i figured it out I can keep up with it.
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Old 03-01-2009, 02:31 PM   #5
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Default Re: Majorly Stuck!

(1-866-WEBKINZ) or by going to the customer service part of the webkinz website. Good luck!
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Old 03-01-2009, 02:41 PM   #6
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Default Re: Majorly Stuck!

We've cleared out the cache, the computer is set to do it automatically, and I did it manually, all two items lol, and it still isn't working. Frustrating is a mild way to describe what I'm feeling.
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Old 03-01-2009, 02:43 PM   #7
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Default Re: Majorly Stuck!

As previously suggested, I would call Ganz. It seems as if unless you talk to a person, your issues won't get resolved based on personal experience. Clearing your cache couldn't hurt either. Make sure that you explain that you are not having issues with your other account - that will discredit the idea that it is a computer issue, not a WW isssue.

Best of luck and I hope your daughter doesn't get too frustrated.
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Old 03-01-2009, 02:53 PM   #8
HollieBunny
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Default Re: Majorly Stuck!

Cleared the cache, did a disc clean up and still nothing. I even tried accessing it on my husband's laptop, generally hands off to the squirts..but desperate times and all that... still no go, no account, no Webbies. I'm going to call tomorrow, after I call in her prescription refills and reserve her x-rays. It's just really sad, especially for her, she can't play outside like other little ones, so when she can't play with her Webbies, she gets pretty down about it. Hopefully it's a quick fix. She still believes I made up the word "GLITCH"
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Old 03-01-2009, 03:31 PM   #9
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Default Re: Majorly Stuck!

I would try contacting Ganz. I f they don't reply for about week or two (depending where you live), you should try calling them. I hope her account starts working soon!

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Old 03-01-2009, 03:38 PM   #10
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Default Re: Majorly Stuck!

That stinks that her account is basically frozen. I would tell you that you should call Ganz, but people already suggested that. I hope your daughter's account gets fixed soon.
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