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Old 11-06-2007, 12:28 PM   #21
Joanne951, Joanne952
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Default Re: Major Problem with New Adoption/Kinztime

View Post Originally Posted by lillycat
I called Friday. I'm still waiting for my call back.

But I have noticed a few interesting details of this problem. I can *never* do my Wheel of Wow. It always says I've already had my spin for the day. It lets me do my Wishing Well more often than once per day. And I can *never* search for gems at Arte's.

I've been doing the wishing well as often as I can, buying stuff, and then sending to my kids' other accounts.

Still, I hope they call and get this straightened out. If not, I guess I'll turn this account into gardening. But at this rate, I'm not sure if it will work either!
I have the same issues on my new account as well......and now it won't let me do the WOY either as it states that I have already had my spin today!! Guess I won't be able to do it for the POTM owners either.......I just left a message for Ganz. Hopefully they straighten things out. I held off on calling thinking that maybe they would have had enough calls about this that they would have solved the problem for everyone on their end, but I guess not.
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Old 11-06-2007, 12:37 PM   #22
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Default Re: Major Problem with New Adoption/Kinztime

How did you get the email with a number on it? I didn't get anything like that. I just got a standard letter directing me to the "adoption" portion of the webkinz guide.
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Old 11-06-2007, 01:00 PM   #23
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Default Re: Major Problem with New Adoption/Kinztime

Same problem here with daughter's account, she can't do any of her wheel's or gem hunts. I emailed waiting for a relpy.
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Old 11-06-2007, 03:28 PM   #24
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Default Re: Major Problem with New Adoption/Kinztime

Hey everone just call Ganz & tell them the time zone problem & u can't do wheel of wow + gem hunt. They told me today they will reset my acct by tomorrow morning & I can use the same secret code for the new acct!! I have to pick Western Time Zone & there won't be anymore problems w/ whweel of wow & gem hunt!! Good luck to you all!! Call the 905 area code # -- they are aware of this glitch!!!
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Old 11-06-2007, 03:31 PM   #25
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Default Re: Major Problem with New Adoption/Kinztime

I think asking ganz to fix would be a good idea
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Old 11-06-2007, 04:24 PM   #26
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Default Re: Major Problem with New Adoption/Kinztime

How are you guys getting in touch with ganz? I can't get anything but a machine and it asks me to not leave more than one message...which I left last week. No call back as of yet.
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Old 11-06-2007, 04:28 PM   #27
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Default Re: Major Problem with New Adoption/Kinztime

View Post Originally Posted by Cosmic1
From what I hear they are actually completely re-setting accounts as of now, not fixing it per se.. just un-registering you and letting you re-register after 24 hours to get the time right. People are reporting that they lose any additional items that are in their accounts from this, so I've sent everything out. I just got my email from ganz with a customer service number (which I guess means you get to talk to a person!!!) I'll let you all know when they fix it:-)
I have the same problem -- my time shows five (5) hours later than actual KT and I can't do any of the daily/hourly activities either. I sent an e-mail to Ganz support last week, but haven't heard back yet.

Would you explain what you mean by losing "additional items". Do you mean anything in the dock?

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