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Old 11-01-2007, 10:39 AM   #1
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Default Unanswered: Major Problem with New Adoption/Kinztime

I see that many people are having trouble with Kinztime, but I haven't seen anyone with a problem like mine. I adopted a new pet rabbit for my daughter last night. We created her a new account. It says "USA" on the page we printed out so I know I didn't make a mistake on selecting the country, but from the very beginning, it had her a day ahead. Last night it said it was November 1 and sometime in the middle of the day. I had hoped it was a glitch that would right itself. So I signed in today and it said NOVEMBER 2 at somewhere around 2 am. This was November 1 at 10:30 am. So as it is, my daughter is never going to be able to do the Today's Activities because they are going to be at weird times. I am very upset by this and want this fixed! How on earth can I do that?
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Old 11-01-2007, 04:16 PM   #2
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Default Re: Major Problem with New Adoption/Kinztime

I have a problem with the new KinzTime as well. I opened a new account for my son today, picked USA and "Central KinzTime", thinking this was normal KinzTime. WRONG! My KinzTime is 4 hours ahead of regular KinzTime. Now my son is going to miss out on most of the hourly activities. I'm so upset I made such a mistake. Although Webkinz says you can never change your time zone, I hope they will reconsider and allow us to change this.
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Old 11-01-2007, 04:49 PM   #3
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Default Re: Major Problem with New Adoption/Kinztime

I am really annoyed by this problem to i really want it to be fixed but sorry i donnot have a solution for you i wish i could but i can't i want to do the dailey events lately there has been some preety awsome daily events but i can't to that sorry to me and all the other webkinz users out there add me and my sisters webkinz accounts please

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Old 11-01-2007, 04:54 PM   #4
not Tina55 in WW
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Default Re: Major Problem with New Adoption/Kinztime

Lillycat, I have another friend with the exact same problem as you have. I believe it is Ganz error and they should be able and willing to fix it.
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Old 11-01-2007, 05:31 PM   #5
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Red face Re: Major Problem with New Adoption/Kinztime

View Post Originally Posted by janna
I have a problem with the new KinzTime as well. I opened a new account for my son today, picked USA and "Central KinzTime", thinking this was normal KinzTime. WRONG! My KinzTime is 4 hours ahead of regular KinzTime. Now my son is going to miss out on most of the hourly activities. I'm so upset I made such a mistake. Although Webkinz says you can never change your time zone, I hope they will reconsider and allow us to change this.
We are all having a similar problem. When you create a new account, you have to pick a country. (USA). Then you pick a time zone. If you don't pick one purposely, the one that is defaulted in is Western KinzTime (GMT -4). Greenwich Mean Time -4 is the same as Eastern Standard Time, or the KinzTime we're used to. If you pick Central KinzTime (GMT), your clock will be 4 hours ahead of the KinzTIme we're used to. If you pick Eastern KinzTime (GMT +10), you will be 14 hours ahead of the KinzTime we're used to. Those of you that are showing a day ahead probably picked Eastern KinzTime. I should have looked all of this up BEFORE I picked a time. Now I know, but I'm stuck with the wrong time forever now!!
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Old 11-01-2007, 07:52 PM   #6
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Default Re: Major Problem with New Adoption/Kinztime

How am I supposed to know what GMT plus 10 means? That makes me mad! If they made it more user friendly this wouldn't have happened. Will Webkinz reset your account? I wrote them a mail and asked them to, but I haven't heard back from them. This kind of thing should be FIXABLE as it is obviously an easy mistake to make. I will not be buying any more of these things if this error can't be fixed.
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Old 11-01-2007, 08:00 PM   #7
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Default Re: Major Problem with New Adoption/Kinztime

Please let me know if you hear back from them. I want mine fixed too, but I haven't emailed them. Not sure how.
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Old 11-01-2007, 09:45 PM   #8
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Default Re: Major Problem with New Adoption/Kinztime

I emailed support@webkinz.com. Haven't heard back. I also sent a message on the webkinz site through the "contact us" page. I'll let you know what I find out, if anything.
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Old 11-01-2007, 10:02 PM   #9
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Default Re: Major Problem with New Adoption/Kinztime

Hi guys~ Im soo sorry to hear about what seems like a fairly new glitch..geez, how annoying!! Well those of you who are 18 and over..you can contact them at 1-866-web-kinz as well and keep them aware of these issues.

I hope they resolve for you soon!
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Old 11-02-2007, 02:15 AM   #10
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Default Re: Major Problem with New Adoption/Kinztime

The toll free number (1-866-WEB-KINZ = 1-866-932-5469) just puts you into an automated system that basically tells you to email them. After you email (and get past the first form response), they will reply with a code number. You need to enter that code, leave a message, and they will call you back (1-3 days).

There have been 2 direct line numbers posted here on the forums in the past
1-905-851-6661
1-905-WEB- KINZ
press 0 to get to the operator

I have not used these direct line numbers, but others here have claimed some success with them.
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