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Old 03-23-2009, 10:28 PM   #1
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1999delaina's Avatar
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Default Unanswered: Magical Retriever....

My sister and I unlocked the magical retriever from the trading cards but we didn't get the bed.. was it supposed to come in a gift box or what?
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Old 03-23-2009, 10:41 PM   #2
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Default Re: Magical Retriever....

What number is this pet on your account, what I mena is how many pets do you have on the account you adopted the magical retriever to. If you have 10 pets on that account, sometimes the PSI will just be put in your dock and the Bonus box will take its place on the screen when you open your pet adoption gift box. Click get items from storage and see if it is there. If that didn't work I would log out and back in and then check again in your dock. The last thing I would try if those firet two didn't work is give Ganz a call.
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Old 03-23-2009, 10:46 PM   #3
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Default Re: Magical Retriever....

it also happen to me and another on this site alone - so it is hard to tell how many this problem with the magical retriever has affected.

I got a call from Ganz this morning 3/23/09
they told me it will be deleted from my account and to not adopt it until I hear from them.

It is a tech issue they are working on.

My best advise is to call them and tell them you have the same problem.
they have to delete from their end.

hope this helps
snakelady
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Old 03-23-2009, 10:47 PM   #4
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Default Re: Magical Retriever....

I am assuming you entered the code from the card for your retriever and got the online pet. The bed should have been with it in an adoption gift package. MNBert is very helpful--I'd follow his suggestion for logging in and out and looking in the dock. If this was one of your first 10 pets, the adoption process might be a bit different. I adopted mine after I had over 100. Look and see if the PSF, the magical pesto pizza, shows as a W shop food item you can buy. If so, your account recognizes you have a magical retriever now and part of the adoption went just fine. Ganz should make it good on the bed if you did not in fact get one. They have been doing that with the POTM missing gifts. Good luck! And congratulations on finding the magical retriever!
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Old 03-23-2009, 11:05 PM   #5
your momma's
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Default Re: Magical Retriever....

it is about our 60th pet, we got a super bed with one of the adoptions on that same day
we've logged out multiple times and its still not there..
we'll be giving Ganz a call tomorrow morning
i hope we get it worked out
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Old 03-23-2009, 11:10 PM   #6
ow, prizes are back!
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Default Re: Magical Retriever....

Ganz will fix it for you.

Check out this thread for more info.
http://www.webkinzinsider.com/forum/...scared-484408/

Last edited by MNBert; 03-23-2009 at 11:13 PM..
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Old 03-24-2009, 03:04 AM   #7
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Default Re: Magical Retriever....

sorry that happen to you I hope you get your bed soon good luck
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Old 03-24-2009, 03:17 AM   #8
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Default Re: Magical Retriever....

sorry but ganz will fix the issue for you, they are really good about things like that
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