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Old 07-17-2009, 02:09 PM   #1
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Default Answered: Magical Forest Tiara

I just bought eight Magic Mire charms and when I entered in the eigth one it said I had won the magic forest tiara but it wasn't in my dock. Has this happened to anyone, I read one place to contact them, but how, I can never find a phone number or where to email them.
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Best Answer - Posted by Webberlily
Ganz phone number is 1-866-932-5469. It is not an 800 or an 888 number. Phone during office hours Mon-Fri Eastern Time.
There is no point in sending email as it won't be answered satisfactorily.

However, there are problems with your story. Any tiara will be given out when clicking on a fairy and not on entering codes. Also, there is no "Magic forest tiara" in the Magic Mire. There is a Swirling Leaf Tiara. The Magic Charms Forest Tiara is in the Fairy Falls section. Sorry, but I'm as confused as the customer rep will undoubtedly be...
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Old 07-17-2009, 02:17 PM   #2
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Default Re: Magical Forest Tiara

This is probably just a glitch, don't worry. There's a sticky in this area (Somebody Help), and it has how to contact Ganz. Here's the link.
http://www.webkinzinsider.com/forum/...ddress-247012/
Hope this helped!
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Old 07-17-2009, 03:13 PM   #3
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Default Re: Magical Forest Tiara

Ganz phone number is 1-866-932-5469. It is not an 800 or an 888 number. Phone during office hours Mon-Fri Eastern Time.
There is no point in sending email as it won't be answered satisfactorily.

However, there are problems with your story. Any tiara will be given out when clicking on a fairy and not on entering codes. Also, there is no "Magic forest tiara" in the Magic Mire. There is a Swirling Leaf Tiara. The Magic Charms Forest Tiara is in the Fairy Falls section. Sorry, but I'm as confused as the customer rep will undoubtedly be...

Last edited by Webberlily; 07-17-2009 at 03:14 PM.. Reason: typo
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Old 07-17-2009, 03:18 PM   #4
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Default Re: Magical Forest Tiara

i would do what they said or try logging out and back in
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Old 07-17-2009, 05:13 PM   #5
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Default Re: Magical Forest Tiara

This sounds like a mistake since you get the magic forest tiara only when you have all 24 of the series one charms. But perhaps there is a glitch. Try going to the magic forest and use the arrows to get to the fairy falls so you can view its collection. Click on the jewel box to view collection. Make sure it is fairy falls you are looking at, not magic mire. On the right you will see 3 tabs. Click on forest charms. If the tiara shows in the grand prize box, click on it and you should get the tiara in your dock.
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