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Old 07-26-2009, 12:49 AM   #1
Webkinz :)
 
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Angry Unanswered: Magical forest prizes

:bokbok:I entered my sixteenth charm Friday night after midnight (Saturday morning) and it showed the prize had been opened but it was not and is still not in my dock. What do I do? HELP!!
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Old 07-26-2009, 12:51 AM   #2
Webkinz :)
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Default Re: Magical forest prizes

Have you tried clearing your computer history? Sometimes that helps. I think the window will be with your objects not furniture?
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Old 07-26-2009, 01:19 AM   #3
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Default Re: Magical forest prizes

Tried that, didn't work.
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Old 07-26-2009, 07:07 AM   #4
e are wacky!
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Default Re: Magical forest prizes

When I have this problem and clearing cache doesn't work, I switch browsers. Internet Explorer was not allowing me to see the new W-shop items, but with MSN, I could. This happens quite often with new items.
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Old 07-26-2009, 08:41 AM   #5
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Default Re: Magical forest prizes

Have you logged in and out?! ...I know how disappointing it is not to recieve a special prize like the Charm Window that you earned ...

After clearing the cache, logging in and out, and if necessary, trying a different browser, I would contact Ganz tomorrow if you still have not received it.

Telephone: 1-866-WEBKINZ * 1-866-932-5469

.. and welcome to WI!

Last edited by Butterflies; 07-26-2009 at 08:43 AM..
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Old 07-26-2009, 10:24 AM   #6
I ♥ British
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Default Re: Magical forest prizes

Yeah, if nothing else works, call Ganz!
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