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Old 11-23-2008, 10:00 AM   #1
Webkinz :)
Kiji08 is an unknown quantity at this point

Default Unanswered: Magical Forest

Is anyone else having trouble getting the tiara and the 24 charm prize? I have collected all of the charms from WK and the forest; it shows I have earned the tiara but no tiara??? and the 24 charm prize is still a question mark. I emailed customer service twice and no reply yet. Just wondering if anyone else is having difficulty with this?

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Old 11-23-2008, 10:03 AM   #2
Webkinz :)
snowangel's Avatar
snowangel is an unknown quantity at this point

Default Re: Magical Forest

have you logged out then back in and uploaded all the items in your dock?
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Old 11-23-2008, 10:08 AM   #3
King Hoopla

Default Re: Magical Forest

Ganz doesn't accept email. And it never awards the tiara if you haven't opened the other boxes yet.
Old 11-28-2008, 01:48 PM   #4
Webkinz :)
Kiji08 is an unknown quantity at this point

Default Re: Magical Forest

Hi, thanks for the replies, after 2 weeks the techs were able to get me my tiara.
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Old 11-28-2008, 03:49 PM   #5
The Cullens love my
Webkinz :)
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Popprincess816 is a name known to allPopprincess816 is a name known to allPopprincess816 is a name known to all

Default Re: Magical Forest

You should wait a few hours for a reply, you have to remember how many other people are contacting Ganz for their problems too. But you log in and out or if you wait a day it might show up.
Hope this helped!
- Popprincess816 and her webkinz
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