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I can go into the magic mire and search all the four forests but as soon as I win something it logs me out. I can log back into it just fine but it's really annoying especially for my daughter because she can't log in without my help. Should I e-mail Webkinz or is there something I can do on my own to try to stop this from happening?
I thought they had fixed that. It was happening to me for a long time but it stopped happening.
There is no use emailing Webkinz with a problem. I don't think a human being reads those and you just get a standard response. You need to call them on weekdays between 9 and 5 Eastern time. The number is 1-866-WEBKINZ.
This glitch is happening to lots of people, I have it on my account. I keep the Magic Mire for my last activity on that account, since I get booted out after doing it. That's when I remember... it is maddening. But at least, we get to do the activity.
Maybe you have your daughter do the magic mire first, right after you get her signed on, so you can help her get back on again if she has problems. I have the same glitch, but not every time. Who knows?
You could call Ganz as suggested to let them know that you are having problems with it, and why. Ganz may prioritize the fix higher if they know it is impacting children adversely.
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