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Old 12-29-2009, 01:18 AM   #1
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Default Unanswered: Magic Bean Seeds plant is frozen

My incredibly expensive Magic Bean Seeds plant is frozen in my garden. Can't harvest it or move it or do anything. Please help. Been this way for two days. Also, at other times, other ordiary plants have frozen. This glitch seems to move around haphazardly.
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Old 12-29-2009, 05:32 AM   #2
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Default Re: Magic Bean Seeds plant is frozen

Sorry that happened to you...normally it just takes a log out/log in to fix it for me, or switching rooms. I would contact Ganz about this, because if you can't even move it, then there really isn't much else you can do. If you report a stuck/glitched item, they will most likely be able to fix it shortly.
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Old 12-29-2009, 06:12 AM   #3
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Default Re: Magic Bean Seeds plant is frozen

I have the same problem with some of my plants too. They usually freeze after weeding or harvesting.

I usually go through and harvest or weed then leave the garden and come back to water.

It sometimes affects moving the plant, too. So I have to leave and come back. It normally works for me.

I hope it works for you. If not, I would call Ganz customer service at 1.866.932.5469. Their normal business hours are Monday through Friday 9:00 AM to 5:00 PM Eastern Standard Time.

Good luck!
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Old 12-29-2009, 06:27 AM   #4
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Default Re: Magic Bean Seeds plant is frozen

Sometimes switching rooms through a door, instead of using the "map" to change rooms, works too.
Go out through a door and then come back in through the door.
I've unstuck a few things this way but, never a garden item. It might work for that too?
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Old 12-29-2009, 07:19 AM   #5
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Default Re: Magic Bean Seeds plant is frozen

View Post Originally Posted by BSW44
Sometimes switching rooms through a door, instead of using the "map" to change rooms, works too.
Go out through a door and then come back in through the door.
I've unstuck a few things this way but, never a garden item. It might work for that too?
I have unstuck garden items this way, but it never sticks for two days. It may be a different glitch with the bean seeds. I would send Ganz a stuck item report from their technical help section on the website.
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Old 12-29-2009, 02:15 PM   #6
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Default Re: Magic Bean Seeds plant is frozen

I have had that happen, too. I would suggest logging in/logging out. And then contacting Ganz, rather through phone (1-866-932-5469), or through Costumer Service (Try filling out the
''I have Something Stuck!'' form). They will be able to fix the problem, no doubt.

I hope everything works out.
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Old 12-29-2009, 09:16 PM   #7
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Default Re: Magic Bean Seeds plant is frozen

You could try moving around your yard, or you could switch rooms by foot, not the map. By the way, are you using the same pet to garden every time? This may be the problem.







Good Luck!!!
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Old 12-30-2009, 09:38 AM   #8
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Default Re: Magic Bean Seeds plant is frozen

I have had trophies stuck- and after trying everything on this board, I finally called Ganz and they unstuck all the trophies and just put them in my dock.
It was great and fast customer service!

Hope this helps.
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