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I adopted a new Webkinz today (the Spotted FrogTommy, my 16th). He never showed up in a room! He shows up in My Pets and when I click on him he shows up in the bottom left corner but here's where the problem begins! I've never actually seen him! When I click on his room it starts loading but then stops and never completes loading. I believe he is in my Vegetable Garden which has 100 plants in it, leaving no room for a pet except in the doorway. Please help me find him (I've looked in every room, leaving me to believe he's in the Veggie Garden since now I can't access that room either)! I don't even know how to contact Webkinz or what to tell them to alert them to this problem! PLEASE SOMEBODY HELP ME since I've now lost a new animal and a room!!!! THANK YOU SO MUCH FOR ANYTHING YOU CAN TELL ME, I WOULD REALLY APPRECIATE IT!
I would also try going to your garden as a different pet and see if you see him...If you do, clear out some of your plants and see if that helps...The pages don't load well when there is so much stuff in one room.
The problem is your garden -- you have too much in it you should only have 75% occupancy in it. When your frog ended up there, it locked the room you need to call ganz -- not just write
call 1-866-932-5469-- 9 to 5 eastern standard time
someone else mentioned a code of 2407 to use to lost items -- your room is stuck and they will have to remove plants in order to get the pet out een though superbat33 suggests another pet, that one could get stuck also -- call so a tech can get at the items then remove some of those plants -- start another garden
so you cant enter the garden? well just call them or e-mail them at 1-866-932-5469 and e-mail them at, firstname.lastname@example.org . CALLING THEM i THINK IS BETTER. try e-mailng them if they dont pick up. I hope you get your frog back..
THANK YOU! THANK YOU! THANK YOU! For all your help, especially the phone number!!!!! I have tried EVERYTHING and nothing worked! I will call them tomorrow since it is too late today! I will let everyone know what happens after I talk to them ~ AGIAN ~ THANK YOU! THANK YOU! THANK YOU! This is the BEST website for Webkinz and everyone is SO NICE!
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