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Old 03-12-2010, 11:05 PM   #1
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Default Answered: Lost Persian Bed

Hi everyone! Just a few minutes ago, I adopted a Webkinz Peace Puppy! However, I'm staying in the hospital and the Internet is slow. I received a bonus gift box, and I opened it up to see that I had received the bed from the Persian theme! I was really excited, but the picture of the bed never showed up. Right after I had opened it up, "Please Wait" came up at the bottom of my screen, and after waiting for a few minutes I decided to log out and log back in. However, when I did, the bed was not in my dock, and neither was my gift box! I am extremely disappointed. What can I do to report this to Ganz?

Also, my account is a regular account, not deluxe, and I am playing in the American time zone. Please help!

Last edited by moosetracks143; 03-12-2010 at 11:05 PM..
moosetracks143 is offline Female
Best Answer - Posted by gotwebkinz2012
Hi! Someone else had this same issue this week and it turns out they meant to show a Aztec Bed as there is not a Persian bed! She phoned ganz i believe and it showed up after that contact! Hope this helps! It is definitely a glitch! Hope you ok!
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Old 03-13-2010, 02:58 AM   #2
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Default Re: Lost Persian Bed

Hi! Someone else had this same issue this week and it turns out they meant to show a Aztec Bed as there is not a Persian bed! She phoned ganz i believe and it showed up after that contact! Hope this helps! It is definitely a glitch! Hope you ok!
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Old 03-13-2010, 01:09 PM   #3
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Default Re: Lost Persian Bed

Yeah, I would just call Ganz, if it's what gotwebkinz2012 is talking about. Or you could try clearing your cache and reloading the page.
Hope you're feeling ok! :]
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Old 03-13-2010, 01:12 PM   #4
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Default Re: Lost Persian Bed

Congratz on your peace puppy! and i'm sorry to hear you can't find your bed, yah you should call GANZ and tell them about it.
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Old 03-13-2010, 06:35 PM   #5
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Default Re: Lost Persian Bed

Thanks guys! I'm going to call them as soon as possible!
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Old 03-14-2010, 12:28 PM   #6
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Default Re: Lost Persian Bed

Get well soon! So sorry to hear you're having to stay in the hospital. Good luck with whatever bed you get. That Peace Puppy is SO great!
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Old 03-14-2010, 03:14 PM   #7
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Default Re: Lost Persian Bed

View Post Originally Posted by Lolith
Get well soon! So sorry to hear you're having to stay in the hospital. Good luck with whatever bed you get. That Peace Puppy is SO great!
Lolith, you're so sweet! Thank you so much for your concern and sweet wishes. I love the Peace Puppy too, and I'm keeping my fingers crossed that Ganz is understanding about my dilemma!
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Old 03-15-2010, 12:32 PM   #8
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Default Re: Lost Persian Bed

I've read a number of threads where a Persian Theme bonus gift didn't show up. They probably released the Theme before it was fully programmed. Call them, and explain, and hopefully they'll deal with the problem.
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Old 03-15-2010, 04:04 PM   #9
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Default Re: Lost Persian Bed

Better call ganz, I believe this has happened before with the same object.
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Old 03-15-2010, 07:40 PM   #10
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Default Re: Lost Persian Bed

Thank you to everyone who's helped me out! I'm going to call Ganz tomorrow, and I'll let you guys know how it goes!
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