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Old 02-01-2008, 05:20 PM   #1
skyhi5
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Default Unanswered: Lost my POTM rare item

I adopted the POTM today and won the crystalline pond and windmill and ws putting the pond in my outside room when I got booted out and the pond and windmill were gone, along with a desert window and disco ball.

I lost $10,000 a few days ago as well. I bought a large room and instead of taking $1000 from my account it took $10,000.

Does anyone know of anyone that has ever gotten items replaced that were lost?:luvfrog:
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Old 02-01-2008, 07:23 PM   #2
izz10995
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Default Re: Lost my POTM rare item

well i lost my egyptian bed on monday but i haven't gotten it back. i tried calling GANZ but it made me just leave a message. good luck with ur missing items and kc

---------- izz10995 added 1 Minutes and 35 Seconds later ----------

here's GANZ's # if u need it: 1-886-932-5469

Last edited by izz10995; 02-01-2008 at 07:23 PM.. Reason: Automerged Doublepost
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Old 02-02-2008, 12:26 PM   #3
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Default Re: Lost my POTM rare item

I lost a PSI once and sent them an email through the report a problem, they emailed me a phone number with a problem code. when I called the number I had to leave a message with the problem code and my phone number they called back the next day and restored the item to my account no problem. Just took about 4 days from when I first reported it.
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Old 02-02-2008, 01:08 PM   #4
hopper72596
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Default Re: Lost my POTM rare item

i lost my potm item last month and i e-mailed ganz and they checked at they gave me the potm item back and 10,000kc for the problem
Old 02-02-2008, 01:42 PM   #5
lovejennnn22
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Default Re: Lost my POTM rare item

That's really cool.

That happened to me, and they also have me 10,000 KC for the problem, plus an exclusive item of my choice!!
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Old 02-02-2008, 06:26 PM   #6
skyhi5
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Default Re: Lost my POTM rare item

Thanks, I also called Ganz and am waiting for them to call me back!
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