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Old 02-04-2008, 10:37 AM   #1
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gottabme is on a distinguished road

Default Unanswered: Lost item!!

I lost my Queen Marie's Periwig. I was putting it on my pet when Ganz logged me off. When I logged back in it was gone. I check their customer service thread about what to do and this does not help. Here is what they say about missing items.

"The only way an item can go missing is if someone knows your username and password (or Secret Code) and has accessed your account. If someone has removed or sold an item, it cannot be reinstated. Please change your password by clicking on the “Login” button on the menu to your left (or go to the Webkinz World homepage and click “Login”). Click “Change my Password.” You’ll be able to create a new password. Please remember to make it something easy for you to remember but difficult for others to guess."

This is not my case THERE ARE OTHER WAYS TO LOSE AN ITEM!! I experienced it.

What should I do e-mail Ganz??
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Old 02-04-2008, 10:41 AM   #2
skyhi5
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Default Re: Lost item!!

Yes e-mail Ganz! I hae had over 30 items go missing! they e-mail you back with a code number, then you call them with that number. I have heard from a few people that they will give you back your missing item and KK for your trouble. I am still waitng for a call back from them!
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Old 02-04-2008, 10:44 AM   #3
Littlex3red
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Default Re: Lost item!!

email them... it was a glitch -- try to remember the time the best you can with the date.. so that will be able to help them also...
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Old 02-04-2008, 11:05 AM   #4
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Default Re: Lost item!!

I luckily have never had an item go missing. But yes contact Ganz!
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