| 02-04-2008, 10:37 AM || #1 |
Join Date: Dec 2007
| | Unanswered: Lost item!!
I lost my Queen Marie's Periwig. I was putting it on my pet when Ganz logged me off. When I logged back in it was gone. I check their customer service thread about what to do and this does not help. Here is what they say about missing items.
"The only way an item can go missing is if someone knows your username and password (or Secret Code) and has accessed your account. If someone has removed or sold an item, it cannot be reinstated. Please change your password by clicking on the “Login” button on the menu to your left (or go to the Webkinz World homepage and click “Login”). Click “Change my Password.” You’ll be able to create a new password. Please remember to make it something easy for you to remember but difficult for others to guess."
This is not my case THERE ARE OTHER WAYS TO LOSE AN ITEM!! I experienced it.
What should I do e-mail Ganz??
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