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Old 11-12-2007, 11:05 PM   #1
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Default Unanswered: Lost Item!

I just got a daredevil superbed from trading.Just when I was about to place it in my room,I got a message that said "We can not connect to webkinz world."It was something like that.When I logged back in,my superbed was gone!I checked everywhere,but still haven't found it.I really liked that superbed.Now I lost it.I really want it back.How do I get it back?
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Old 11-12-2007, 11:07 PM   #2
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Default Re: Lost Item!

Sadly, you can't. . Ganz has said that they won't compensate for items lost in glitches. It's totally unfair, since it's THEIR fault. Ugh.
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Old 11-12-2007, 11:12 PM   #3
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Default Re: Lost Item!

View Post Originally Posted by buddhaformarsha
Sadly, you can't. . Ganz has said that they won't compensate for items lost in glitches. It's totally unfair, since it's THEIR fault. Ugh.
That's so mean of them.It's not our fault that we lost the items.They should be responsible for this.They can't just ignore this.I want my superbed back.
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Old 11-13-2007, 12:34 AM   #4
Kelsko
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Default Re: Lost Item!

Oh no!! I hope you solve this problem!!
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Old 11-13-2007, 07:13 PM   #5
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Default Re: Lost Item!

View Post Originally Posted by Kelsko
Oh no!! I hope you solve this problem!!
Thanks.I am so sad.I really want my superbed back.
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Old 11-14-2007, 01:15 PM   #6
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Default Re: Lost Item!

I know what you mean, a week ago last Friday I was moving a chair of diamonds from one room to another and when I went to put it into the new room, I got the dreaded message. When I logged back in my chair was gone. Then, a couple of days ago I was moving my "games under glass dining table" from one room to another and the same thing happened. These were both from the game room theme and something that you can't just buy. The worst part was that they were both part of a set and I had just gotten the fourth chair to complete the set. Now, all I have is three chairs! It gets really frustrating. My daughter said that she contacted Ganz and they told her that if she had the code for the items, then they would replace them. Unfortunately, my chair and table were among the first items that I got with the codes from trading cards and I didn't write anything down. Now, for every code I enter, I write down what I got and I file them all away so that if it happens again I'll be ready. But I'm sure that since yours was a trade, there won't be anything that Ganz will do about it.

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Old 11-14-2007, 01:35 PM   #7
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Default Re: Lost Item!

Hi kitty~ awww Im sooo sorry this happened to you, I was hoping to read that it had since showed up as sometimes a few relogins it will appear back. This unfortunately happens alot. It would not hurt to drop them an email and keep them aware of the problem: support@webkinz.com
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Old 11-14-2007, 03:43 PM   #8
redanpink
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Default Re: Lost Item!

It should come back if not mail webkinz the problem and they should fix it hope I could help you
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