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Old 03-20-2008, 02:11 AM   #1

Default Unanswered: Lost bowling allley

My girlfriends bowling alley disappeared from her game room into thin air. She left the room and she went right back in and it was gone. She waited a couple of days, thinking it would come back on its own, but it didn't. Finally, she contacted Ganz and told them what happened, but she hasn't gotten a reply and that was over a month ago. The same thing happened with her stoplight (that she can't buy a replacement for, I might add) I know things sometimes get stuck and disappear and reappear, but we're talking 10,000k. Has this happened to anyone else or are we the only ones? Is it a glitch or can people steal your items (I've heard a rumor that they can). Please reply, any info will be helpful.
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Old 03-20-2008, 04:52 AM   #2
Gift Guru
postalone's Avatar
postalone is a jewel in the roughpostalone is a jewel in the rough

Default Re: Lost bowling allley

my daughter "lost" 13 of her rare, and exclusive items the other day. Including the hot tub, vortex storage unit, love pond, magic carpet, gold safe, R&B tree.... we assume someone got her password but with Webkinz, you never know!
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Old 03-20-2008, 11:12 AM   #3
rosepuppy1 is on a distinguished road

Default Re: Lost bowling allley

postalone thats so sad and people sometimes send you viruis that track youre fingers typing on the keys and send youre password to that person
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Old 03-20-2008, 12:51 PM   #4
Webkinz :)
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mayas.mom is a jewel in the roughmayas.mom is a jewel in the rough

Default Re: Lost bowling allley

That's a huge bummer! My daughter lost three rare items a few weeks back, all from the Egyptian theme. I think somebody had her password, but it's still tough when you worked so hard to get them. I hope you have some luck with Ganz! I didn't when I emailed them about it. They wouldn't even tell me if somebody did mail them out of her account.
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Old 03-20-2008, 12:54 PM   #5
The Awesome are
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Web69kinzs will become famous soon enough

Default Re: Lost bowling allley

hmmmm...that's never happened to me. i hope they show up! losing a rare item is like losing all of your money....
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Old 03-21-2008, 11:01 AM   #6

Default Re: Lost bowling allley

hi web69kinz its me!!!!!
Old 04-04-2008, 01:24 PM   #7

Default Re: Lost bowling allley

Well, I finally got a reply back from ganz, 3 months later. I'll post it so everyone can read it. Just remember, before you do that, I know for a fact that noone else took my item, it just disappeared. Even so, Ganz says they can't do anything about it. I don't post this in anger, just to inform everyone of what is going on, and of what I think is happening to a lot of people's accounts. So be informed, and be aware.

---------- joe_photo added 1 Minutes and 10 Seconds later ----------
-------------- Original message from support@webkinz.com: --------------


Thank you for your question. You asked us about missing or lost items/Kinzcash.

If an item or money goes missing, it is most likely that someone knows your username and password (or secret code) and has accessed your account. If someone has removed or sold an item, it can NOT be reinstated. Please remember that your accounts security is your responsibility.

Please change your password right away by going to www.webkinz.com and clicking 'Login'. On the login screen, click 'Change my Password'. Remember that passwords are case sensitive.

Please keep your new password a secret and never share your secret code.

Another potential reason for missing items/Kinzcash is a minor glitch in Webkinz World. While this is extremely uncommon, it is possible with accounts that have items improperly stored (items blocking doorways, overloading rooms excessively with items). For more information on how to store items and decorate rooms correc tly please refer to the Webkinz Guide, which can be found in the 'Things to Do' menu once you log-in. If you still see this happen please verify that your computer and internet speeds meet the minimum requirements to play on Webkinz world. Any items lost resulting from a momentary glitch in the website can NOT be awarded.

Please be advised that, as it states in our User Agreement, the website and all materials contained on it are provided on an 'as is' and 'as available' basis, without warranties of any kind, either expressed or implied. For more information please re-read the User Agreement located on the main Webkinz homepage.

Thank you,

Webkinz Customer Support

---------- joe_photo added 2 Minutes and 56 Seconds later ----------

I part that really concerns me is what I put in bold. It makes me realize that they intend to do nothing about my concern, and apparently, since this is obviously a form letter, nothing about similar concerns from other customers. Good luck out there!

Last edited by joe_photo; 04-04-2008 at 01:24 PM.. Reason: Automerged Doublepost

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