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Old 04-04-2010, 09:12 AM   #11
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Default Re: Losing Friends in KinzChat

Don't worry,you're not the only one! A lot of other people here has the same problem too! Its sad that this has to happen around Easter,when we want to send our friends a little gift! I'm guessing it might be another glitch. Try calling Ganz and asking them about it.
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Old 04-04-2010, 09:14 AM   #12
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Default Re: Losing Friends in KinzChat

Oh goodness that is a serious glitch that really will ruin things for lots of people. What if you don't have the list of everyone you had on there and can't remember their id's? This is a terrible glitch. I don't know if my phone is wiped out. Off to check.
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Old 04-04-2010, 11:47 AM   #13
lruesch or linnaer
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Default Re: Losing Friends in KinzChat

I looked again today, and the friends are still gone. Sigh!! This happened in two of our 9 accounts.
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Old 04-04-2010, 01:14 PM   #14
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Default Re: Losing Friends in KinzChat

I lost mine. Readded all my family and then today...............all gone again!
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Old 04-04-2010, 02:45 PM   #15
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Default Re: Losing Friends in KinzChat

I think that's a glitch for all of us. I'm sure that soon it'll be fixed. In the meantime, we'll have to bear with it until it's gone. Maybe try using a different browser?

Good luck.
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Old 04-04-2010, 06:58 PM   #16
lruesch or linnaer
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Default Re: Losing Friends in KinzChat

I'm finally able to send friends requests and have them stick on the two glitched accounts. But now a third account has been hit. This is so painfully funny.
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Old 04-05-2010, 01:50 AM   #17
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Default Re: Losing Friends in KinzChat

Hi everybody,
the same thing happened to me yesterday. My phone had been completely wiped out of all friends I added few new contacts to finish pending trades and to send our surprise Easter package and today the phone is clean AGAIN !!!

Of course, as others mentioned, I still am listed as a contact on my other account. I sent myself a package and after opening it says 'From member no longer on your..."

This is very serious glitch
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Old 04-06-2010, 03:32 PM   #18
ho's a lurkyloo?
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Default Re: Losing Friends in KinzChat

Just got off the phone with a Ganz CSR. They are fully aware of the bug in the system, they are working on it, they don't know when it will be fixed. "I am sure that the Insider (even though we are not affiliated with them) will have updates as well as Webkinz News, so keep checking them for the updates."
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Old 04-06-2010, 06:26 PM   #19
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Default Re: Losing Friends in KinzChat

It is just a glitch. Your phone is fine. Just clear your cache and cookies, that might help. Hope I helped.
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Old 04-06-2010, 10:09 PM   #20
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Default Re: Losing Friends in KinzChat

View Post Originally Posted by wyatt061
It is just a glitch. Your phone is fine. Just clear your cache and cookies, that might help. Hope I helped.

Nope, it's not that simple. If it were, Ganz would have suggested that. It's a major bug that they are working on (see my post above) and have no clue when it will be fixed.
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