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Old 02-22-2012, 08:07 PM   #1
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Default Unanswered: Lorax Quest

Ok so I was doing the Lorax Quest (the first one I think) and I had to watch a video challenge. I watched it and then no questions came up and I had to leave anyways so I left and now when I came back I couldn't click anything to make it come up again so I'm just wondering if I'm stuck on this quest now and have to leave it or if there's something I can do. Thanks for the help
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Old 02-22-2012, 09:29 PM   #2
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Default Re: Lorax Quest

You can do it on firefox Hope I helped!
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Old 02-22-2012, 09:41 PM   #3
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Default Re: Lorax Quest

What browser do you normally use? I use Explorer and had the same problem, but I tried Chrome and it worked for me.
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Old 02-24-2012, 06:22 PM   #4
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Default Re: Lorax Quest

Thanks. But how do I change my browser? And is it long term or can I do it and then change back to what I normally use the next day?
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Old 02-24-2012, 06:58 PM   #5
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Default Re: Lorax Quest

Using a different browser is just clicking on a different icon than you usually do to open the Internet. If you usually use Explorer, for example, look on your desktop for an icon that says Google Chrome or Firefox. If you can't find either, go to your start menu and look under the "All programs" tab until you find them.

*Note* These are directions for a PC. If you have a Mac, I'm not sure but try looking on your desktop.
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Old 02-24-2012, 07:20 PM   #6
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Default Re: Lorax Quest

To install firefox, go here:

Mozilla Firefox Web Browser — Free Download

Just click the green button slightly down to the left.
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Old 02-24-2012, 08:26 PM   #7
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Default Re: Lorax Quest

I'm sorry to hear that the video is not working for you. Tons of people are saying the same thing that the video is not working for them either. You can change to another quest anytime during this month and leave it there. You can always go back to where you left. Also, for the video, it now works for google chrome and internet explorer and serveral other browsers. I recommend trying again to watch the video. You can also contact ganz with the link below and tell them what browser your using in order to let them know which browser(s) are experiencing this problem!

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Good luck!
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Old 02-24-2012, 10:16 PM   #8
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Default Re: Lorax Quest

View Post Originally Posted by fishypuffy123
I'm sorry to hear that the video is not working for you. Tons of people are saying the same thing that the video is not working for them either. You can change to another quest anytime during this month and leave it there. You can always go back to where you left. Also, for the video, it now works for google chrome and internet explorer and serveral other browsers. I recommend trying again to watch the video. You can also contact ganz with the link below and tell them what browser your using in order to let them know which browser(s) are experiencing this problem!

Contact Us



Good luck!
Thank you. I am currently using Internet Explorer and for the second quest, the last challenge is a video challenge and I can get the video and the questions but then it just stops. It's getting frustrating but I think I'll try a new browser and see if it works.
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Old 02-25-2012, 10:43 AM   #9
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Default Re: Lorax Quest

I'm doing the AP quests for myself and my family members (they have no patience), and I finished the first quest immediately on 2 accounts. For those 2 accounts, the video didn't work quite right, and there were no questions at the end, but it counted as a completed task. The video challenge at the end of the 2nd quest actually worked just fine, and had questions at the end. And this was on Safari browser.

But now the video doesn't even load at all. I'm going to try using Internet Explorer.

All of these free quests have had little bugs and glitches, and even walking in the AP is sooooooo slow. If it weren't for some of the cute prizes, I wouldn't do these at all.
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Old 02-25-2012, 11:19 AM   #10
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Default Re: Lorax Quest

View Post Originally Posted by auntjenny7
I'm doing the AP quests for myself and my family members (they have no patience), and I finished the first quest immediately on 2 accounts. For those 2 accounts, the video didn't work quite right, and there were no questions at the end, but it counted as a completed task. The video challenge at the end of the 2nd quest actually worked just fine, and had questions at the end. And this was on Safari browser.

But now the video doesn't even load at all. I'm going to try using Internet Explorer.

All of these free quests have had little bugs and glitches, and even walking in the AP is sooooooo slow. If it weren't for some of the cute prizes, I wouldn't do these at all.
Yeah I think the prizes are really cute but there are many small little glitches that prevent you from doing certain things. It didn't count as a completed task for me. it's just stuck there. And yes, walking is SOOO slow omg in the second quest it made me go from the Garden to Underwater and then back to the Garden and I eventually gave up because it was just snail paced. Ugh.
chocluver223 is offline Female
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