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Hello, My daughters have been away from webkinz for awhile but now want to play again. One of them can get on her account with no problem but the others account pops up a message saying that the user information is incorrect and will not let us log in. I thought maybe she was expired even though she adopted a whole bunch of animals in April, but when I click on another account that has expired, I was given the chance to log pets back in to renew the account. I know that the login info is correct.
Does anyone know if any accounts were deleted or removed in the last 4 months for any reason?? I see no reason why hers would be, and if so would really be horrible since she has a lot of nice stuff and a lot of money and a lot of pets etc.
Did you try using a recent secret code to reset the password? Are you making sure that you are being case sensitive with the password? If those two tips anlong with making sure there wasn't a space accidentilly typed in follow canonymous' advice and call Ganz.
Ganz wouldnt' have deleted it, sounds like either you are accidently typing something in wrong or her account has been hijacked. Hopefully you still have a code tag with one of the pet ID #'s on it. That will get her back in.
Thank you for the advice. I tried again several times making sure that I typed slowly to no avail.I contacted Ganz and will hopefully get a reply soon from them to figure out what is happening here. Hopefully if someone hijacked my account and has been sending my daughters stuff to themselves, it will be obvious who it is and they can be deleted permanantly!
My Grandparents happened to adopt Webkinz pets. But, they hadn't been on in a few months, and similar to your story, there account log info was not working! They have not done anything about it yet, but I suggested calling Ganz. You should do that! Good luck!
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