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Old 12-02-2010, 02:21 PM   #11
Babs1978
 
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Default Re: logged off of WW!!!

It may be a few things:

Have you cleared cache out lately, sometimes to many cookies causes issues.
Have you emptied your temp files.
Have you emptied recycle bin out.
Too many items is the dock could cause issues. (keep under 300 items in deck best at least 250)
If this keeps happening call Ganz to find out what it may be.

I have found that I need to clean the cache out on a regular basics and try not to keep more than 300 items in my dock. If does not help then I call Ganz and see if the issue is at there end.

Hope this helps.

It could be a server problem or some glitch, Ganz would know.
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Old 12-02-2010, 06:53 PM   #12
Webkinz :)
 
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Default Re: logged off of WW!!!

You could have been logged off because there was an error on your end or theirs. Try logging in at another time, if that doesn't work, call them.
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Old 12-03-2010, 07:41 AM   #13
Webkinz :)
 
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Default Re: logged off of WW!!!

I never had to clear my cache before this year and i have webkinz since 2007, so it can't be that! (and now i have to clear it a couple of times a month/week). It is just bad that it happens when you are playing and are really good...
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