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Old 07-22-2007, 02:31 PM   #1
Lil Kinz
wkmama is an unknown quantity at this point

Exclamation Unanswered: Log In Problems - Need Help!

Hi everyone, I'm new to this site. I have been trying to troubleshoot a login problem for the past week and am at my wits end. The problem came up suddenly while we were on vacation. We had no problems logging into webkinz before we left, but when we returned about a week ago we noticed we can no longer log in. We can get the main home page with the "login" and "new member" options, but when I click on "login", the resulting page is just a white screen and the download status at the bottom of the page says "done". It's the same for "new member". So basically, we can't get into webkinz at all.

I've tried disabling our security, upgrading IE, upgrading the flash player (all of which did no good). I've written 3 emails to webkinz regarding this issue and have not received a single response back. It's very frustrating because the kids are wanting to play on the site and check their pets. They just got them in April, too. The worst is that we can't even set up a new account because we can't even get into "new member" to register. Whatever happened, happened within the past 3-4 weeks since that's about how long it's been since we last logged in.

I figure someone here must know how to help. I would appreciate any advice/knowledge you have. I have spent endless hours on this computer trying everything to figure this out. Please help if you can. Thanks in advance :-)
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Old 07-22-2007, 02:34 PM   #2
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Default Re: Log In Problems - Need Help!

heres what you do
If you are seeing a white screen when you try to log into Webkinz World, there are several solutions you can try.
1. Please go to www.adobe.com and update your Flash Player.
2. Please clear your cache. If you do not know how to do this, we have detailed instructions on our FAQ in the Technical Issues section. Just click on the question "How do I clear my cache?". If you wish to proceed directly to the Technical Issues page of the FAQ please click here.
3. Please make sure www.webkinz.com is an acceptable site for all pop-up blockers and anti-virus programs on your computer.

If these steps do not solve the problem, please contact your Internet Service Provider for further assistance.

i got that off webkinz !!!
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Old 07-22-2007, 02:45 PM   #3
Lil Kinz
wkmama is an unknown quantity at this point

Default Re: Log In Problems - Need Help!

Oh... I forgot to write in my original post that I did try all the troubleshooting suggestions that were posted on the webkinz site (like what angelz5 posted above) and nothing worked. Is there something else I'm overlooking? Thank you :-)
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Old 07-22-2007, 03:14 PM   #4
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Default Re: Log In Problems - Need Help!

Try running a virus scan. Mabe a virus hacked into the computer? Make sure the 66 48 69 102 is not blocked.
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Old 07-22-2007, 10:40 PM   #5
Lil Kinz
wkmama is an unknown quantity at this point

Default Re: Log In Problems - Need Help!

Problem solved!! After hours and hours of trying to troubleshoot this very annoying problem, I decided to install a different browser (I currently use MS Internet Explorer). I decided to install Firefox Mozilla and lo and behold... I can FINALLY log into webkinz! I still don't know what the glitz was, but it's apparently with IE. It doesn't matter... we can finally log in and that's all that counts. Just something to remember for next time... if all else fails, change your browser! Thanks for you help.
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