| 07-22-2007, 02:31 PM || #1 |
Join Date: Jul 2007
| | Unanswered: Log In Problems - Need Help!
Hi everyone, I'm new to this site. I have been trying to troubleshoot a login problem for the past week and am at my wits end. The problem came up suddenly while we were on vacation. We had no problems logging into webkinz before we left, but when we returned about a week ago we noticed we can no longer log in. We can get the main home page with the "login" and "new member" options, but when I click on "login", the resulting page is just a white screen and the download status at the bottom of the page says "done". It's the same for "new member". So basically, we can't get into webkinz at all.
I've tried disabling our security, upgrading IE, upgrading the flash player (all of which did no good). I've written 3 emails to webkinz regarding this issue and have not received a single response back. It's very frustrating because the kids are wanting to play on the site and check their pets. They just got them in April, too. The worst is that we can't even set up a new account because we can't even get into "new member" to register. Whatever happened, happened within the past 3-4 weeks since that's about how long it's been since we last logged in.
I figure someone here must know how to help. I would appreciate any advice/knowledge you have. I have spent endless hours on this computer trying everything to figure this out. Please help if you can. Thanks in advance :-)
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