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Old 06-12-2009, 02:03 AM   #11
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Default Re: Log In Problems

View Post Originally Posted by tuttlet
I've had this issue for several days now. I enter my username and password, then the W logging in screen appears and stays that way, or gets stuck... has anyone else had this issue? I can't send Webkinz an e-mail because I can't log in to let them know about his issue... Thank you for any help you can give me.
TuttleT:bas:
1. Press "ctrl" and F5 on your keyboard if you experience problems with the sign-in process.
2. It may help to clean your cache:
Internet Explorer: click on "tools" located in the upper right-hand corner>scroll down to "internet options"> then click "delete" located under browser history. You're finished!
3. Customer support email address: support@webkinz.com
4. Webkinz Customer Support Phone Number: 1.866.932.5469

Hope this helps. Good luck 2 U!
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Old 06-12-2009, 07:51 AM   #12
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Wink Re: Log In Problems

hmm that might just work! or maby ganz is just having a problems..... i have tride to do what i posted and it worked but you do what you want go with




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Old 06-12-2009, 11:35 PM   #13
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Default Re: Log In Problems

Switching TO Firefox helped me a lot. At first. However, this week I've been having just as many browser lockups as I did with IE7, either at the opening screen, or when I try to dress a pet or water a plant. "Please wait..."

Have you tried resetting your high-speed internet connection (turning it off and on, usually through a software reset)? Sometimes that helps things, if clearing the cache and a reboot doesn't.

On the other hand, I really believe Ganz just has problems with certain servers sometimes. Most particularly after they do a big maintenance, like recently with Doug and the new W Shop items.

Hope you get on soon! I KNOW your frustration!
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