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I've had this issue for several days now. I enter my username and password, then the W logging in screen appears and stays that way, or gets stuck... has anyone else had this issue? I can't send Webkinz an e-mail because I can't log in to let them know about his issue... Thank you for any help you can give me.
1. Press "ctrl" and F5 on your keyboard if you experience problems with the sign-in process.
2. It may help to clean your cache:
Internet Explorer: click on "tools" located in the upper right-hand corner>scroll down to "internet options"> then click "delete" located under browser history. You're finished!
3. Customer support email address: email@example.com
4. Webkinz Customer Support Phone Number: 1.866.932.5469
Switching TO Firefox helped me a lot. At first. However, this week I've been having just as many browser lockups as I did with IE7, either at the opening screen, or when I try to dress a pet or water a plant. "Please wait..."
Have you tried resetting your high-speed internet connection (turning it off and on, usually through a software reset)? Sometimes that helps things, if clearing the cache and a reboot doesn't.
On the other hand, I really believe Ganz just has problems with certain servers sometimes. Most particularly after they do a big maintenance, like recently with Doug and the new W Shop items.
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