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Old 07-05-2009, 11:49 PM   #11
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Firebird's Avatar
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Default Re: Locked Rooms

Hi,

I had this problem--a pet got stuck in a storage room with too much furniture. I filled out the WW form "My pet is stuck in a room." No one contacted me, but the Ganz tech support got it unstuck within 1-2 days.

Now I don't block doorways with furniture and I don't fill a room too full--I think 80% is the recommended max.

Good luck!
Firebird is offline Female
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Old 07-06-2009, 01:32 PM   #12
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Default Re: Locked Rooms

I would try and get stuff out of the room by putting back in your dock see if that helps.
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Old 07-06-2009, 04:44 PM   #13
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Default Re: Locked Rooms

Email does not work to contact Ganz. Your friend needs to have an adult call Ganz and explain the situation, because the room needs to be emptied out so that the problem can be corrected. Ganz is much better about having someone on the line if they are called during work hours, which I think are 9 to 5 Eastern time.
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Old 07-09-2009, 04:08 PM   #14
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Default Re: Locked Rooms

Thank you for all of your suggestions. She will try them.
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