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Old 01-30-2010, 10:50 AM   #1
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Default Answered: Locked out of room with Blue Jay

Hello WI,

I recently adopted a Blue Jay, and since I adopted it I have not been able to go into my room while being her. All of my other pets are fine, except for her. I have looked through all of my rooms and I can not find her, and I can't go into any clubhouse rooms while being her. If anyone can help, it would be greatly appreciated. Thanks in advance,

Tiger :husky:
tigerwhiskers26 is offline Female
Best Answer - Posted by mathmom2
She's most likely stuck somewhere in one of your rooms. Is there a room that is 'locked' when you try to enter it with another pet? I have had that happen and it was when too many pets were in one room and my newly adopted pet landed in that room. Turns out there were like 3 pets in the tub! LOL

Call Ganz, they'll be able to log in and move things around and get your pet unlocked. Good luck!
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Old 01-30-2010, 10:53 AM   #2
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Default Re: Locked out of room with Blue Jay

I think you'll have to call Ganz! 1-866-932-5469, Monday to Friday, between 9am and 5pm! Hope it gets resolved soon!
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Old 01-30-2010, 11:27 PM   #3
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Default Re: Locked out of room with Blue Jay

She's most likely stuck somewhere in one of your rooms. Is there a room that is 'locked' when you try to enter it with another pet? I have had that happen and it was when too many pets were in one room and my newly adopted pet landed in that room. Turns out there were like 3 pets in the tub! LOL

Call Ganz, they'll be able to log in and move things around and get your pet unlocked. Good luck!
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Old 01-31-2010, 08:56 AM   #4
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Default Re: Locked out of room with Blue Jay

Try calling Ganz at 1-800-WEBKINZ or try typing to them in the comments and suggestions box in the newspaper.
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Old 01-31-2010, 11:43 AM   #5
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Default Re: Locked out of room with Blue Jay

You can try and call ganz or fill out this form for Ganz
http://customerservice.webkinz.com/cs/us_en/ss.php
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Old 01-31-2010, 03:26 PM   #6
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Default Re: Locked out of room with Blue Jay

Hmm... Thanks everyone. I'm going to look through all of my rooms again, and if I have to, I'll call Ganz. Thanks for all of your help!

Tiger :husky:
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