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Old 08-09-2007, 06:29 AM   #1
cataline
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Default Unanswered: Locked out with no Tech Support in sight

I'm locked out of five rooms, now. I've written Support but that was five days ago--I wrote again yesterday--but I still haven't heard back from either email. There are at least four pets locked up in there, too. It's really frustrating. I've tried restaring and about everything else (except, possibly, a can-opener). I thought I'd hear from support but alas I have not. Any ideas?

oh, btw, one of the rooms has a telescope--two of the rooms have the detective desks in them, the fourth room is the Egyptian room, and the fifth room is the king of the jungle room with the throne. And, yes, it all started after the new website was installed.

Any ideas how to contact Tech Support and get an answer?
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Old 08-09-2007, 10:29 AM   #2
Pianoman2
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Pianoman is a jewel in the roughPianoman is a jewel in the rough

Default Re: Locked out with no Tech Support in sight

It should work now. WW is back up.
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Old 08-09-2007, 12:32 PM   #3
aewaew
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aewaew is just really niceaewaew is just really nice

Default Re: Locked out with no Tech Support in sight

it can take a few days for them ro reply. Try getting in the rooms now and see if it works.
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Old 08-09-2007, 08:25 PM   #4
cataline
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Default Re: Locked out with no Tech Support in sight

You all were great--and thanks for the help. The direct number worked and Tech Support was able to help me get back into all five rooms. YIPPPPEEEE!
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Old 08-09-2007, 08:50 PM   #5
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Katz is a splendid one to beholdKatz is a splendid one to beholdKatz is a splendid one to beholdKatz is a splendid one to behold

Default Re: Locked out with no Tech Support in sight

Great!! Glad we could help!
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