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Old 03-29-2009, 09:54 AM   #1
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cappskw is an unknown quantity at this point

Default Unanswered: Locked out - need help

HELP! I am not able to login to my account. I know what my username is and what my password is. I keep ketting an error message that says the servers are down, come back later. Also, it keeps telling me to check my password. I have already reported this to GANZ, have requested that my logon I.D. be changed. I have also attempted to change my password by following the instructions provided in Customer Service and Technical support.... NOTHING SEEMS to WORK.

Any suggestions? I am very frustrated with GANZ and may decide that this is not worth my continued participation... Any assistance or guidance that you can provide will be greatly appreciated.


Last edited by cappskw; 03-29-2009 at 09:57 AM.. Reason: Misspelled words
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Old 03-29-2009, 09:57 AM   #2
Sholyrn
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Default Re: Locked out - need help

Hello, a lot of people are having the same problem right now, including me. All I can say is that this shouldn't stop you from playing webkinz. All sites have problems every once and a while and while webkinz may seem like it has more than others. It varies between people.

I hope this gets fixed soon.
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Old 03-29-2009, 10:08 AM   #3
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Default Re: Locked out - need help

My brother can get on his WEbkinz account and I cant so it is happeni with some people and not others I would suggest waiting a while and trying again.
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Old 03-29-2009, 10:10 AM   #4
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Default Re: Locked out - need help

dont worry i am locked out to and i have 2 new webbies waiting to get adopted
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Old 03-29-2009, 11:06 AM   #5
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Default Re: Locked out - need help

Hi cappskw,
I'm sorry that you can not login. When the server you are assigned to is down there is nothing you can do. It is helpful to come to Webkinz Insider to see if anyone else has solutions. If it is still down on Monday morning, I suggest you call Ganz.

Ganz has been having trouble with servers for many months. They have not been able to fix this permanently. My godchildren had the problem for about a month when they could not login evenings, weekends, or a week long Spring Break from school. They are so flexible that they just played with their Wii game system when they had "computer or game time". My account worked fine during those times. I must be assigned to a different server.

AuntietoEW
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Old 03-29-2009, 11:23 AM   #6
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Default Re: Locked out - need help

I was able to log into 9 of the 10 accounts I take care of earlier...now I can't log in to any of them.
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