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Old 11-24-2010, 11:29 AM   #1
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Default Unanswered: a little problem

hi, a couple of months ago i asked here what this clownfish gift box is that i got in my dock and can't open or do anything else with it. and - thanks again - you helped me find it out. now i wrote to ganz and they told me that i have to call them. they said this:

Hello,

Thank you for your question.

Please call so that we can further assist you with your issue. If you are living in North America we will need you to call 1-866-932-5469, Monday to Friday, between 9am and 6pm Eastern Standard Time and provide more information. Please have your account information and secret code handy for account verification.

Please note that we can only speak to adults over the age of 18.

Thank you,

Webkinz Consumer Support


My problem now is, I don't live in North America, I live in Europe. So i wrote again and got that same mail back!!! but i told them that i live in Europe not in North America...

Can you help me? THANKS
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Old 11-24-2010, 11:32 AM   #2
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Default Re: a little problem

I would just try calling that phone number. They probably will answer, and you can ask them if they have a phone line for Europe. I don't think it matters if you call that one though. Hope this helped. (:
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Old 11-24-2010, 11:35 PM   #3
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Default Re: a little problem

Taku

in the wiki there is
Webkinz World Telephone

1-866-WEB-KINZ = 1-866-932-5469

I remember cause I'm not in the USA either - not sure what it costs to call - hope it helps

Ganz doesn't seem to fix things by email B

sorry the phone # is the same one you have - I should have checked first

Last edited by bangkokyankee; 11-24-2010 at 11:41 PM..
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Old 11-24-2010, 11:55 PM   #4
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Default Re: a little problem

I had to contact Ganz about a problem. I didn't want to call, so I sent a message through the Customer Service section on the WW homepage, like you did. And I also got an e-mail saying that I needed to call because they needed more info.

You'll just have to try and call.

It's silly, because they make you fill out forms at Customer Service, so they should know what info they need from you to help.
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Old 11-25-2010, 02:24 AM   #5
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Default Re: a little problem

Only problem is that you probably can't call a toll free number from Europe. Do you have a friend in North America that could make a call on your behalf? Or maybe someone here has called Ganz from Europe before and could tell you what number to use.
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Old 11-25-2010, 07:07 AM   #6
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Default Re: a little problem

I'm in Europe too.

When there was a problem with my Pom Pom Kitty's PSI missing the dress I emailed them and got the same response as you did for your problem.
I replied saying where I lived so couldn't call, and they sorted the problem without me calling them.

Try this and see what happens
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Old 11-25-2010, 07:56 AM   #7
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Default Re: a little problem

View Post Originally Posted by tashytoot
I'm in Europe too.

When there was a problem with my Pom Pom Kitty's PSI missing the dress I emailed them and got the same response as you did for your problem.
I replied saying where I lived so couldn't call, and they sorted the problem without me calling them.

Try this and see what happens
That is very good news!

I hope it works for Taku2
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Old 11-25-2010, 08:31 AM   #8
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Default Re: a little problem

That clownfish gift box is the Mod Jacket in disguise. There is a slight difference in the coding for both and that was what caused the mix up. The gift came from the Wheel of Wow by accident a few months ago. I know, I have the same one in my dock.
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Old 11-25-2010, 01:03 PM   #9
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Default Re: a little problem

i will try again. Thanks for all the responses and i know that it is the mod jacket, i asked a couple of months ago here and you answered.
Shall i take the same email adress of ganz or do they have another?
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Old 11-26-2010, 04:55 PM   #10
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Default Re: a little problem

Use the same one I think
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