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Old 08-22-2012, 04:53 PM   #11
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Default Re: A little help, please? c:

How long has it been since someones been on that account?
It could be that that account expired before accounts stopped expiring.
Either way, I'd recommend giving Ganz a call about it. They can look into that account and should be able to diagnose your problem. I assume you know their number already, but just in case, here's a link to the "contact ganz" page of the wiki: Contact Ganz - Webkinz Insider Wiki
Good luck, I hope you can get the account up and running again. c:
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Old 08-22-2012, 05:11 PM   #12
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Default Re: A little help, please? c:

View Post Originally Posted by Jenn
I'm wondering... what browser are you using? I find Webkinz World works best in Firefox, but I often use chrome because it seems to be faster. Internet Explorer doesn't do well for me at all. Perhaps you could try opening your mom's account in another browser and have better luck. Good luck! Peace, Jenn
Well, I use Firefox. But my other accounts work fine on it...

View Post Originally Posted by Fuzythekoala
How long has it been since someones been on that account?
It could be that that account expired before accounts stopped expiring.
Either way, I'd recommend giving Ganz a call about it. They can look into that account and should be able to diagnose your problem. I assume you know their number already, but just in case, here's a link to the "contact ganz" page of the wiki: Contact Ganz - Webkinz Insider Wiki
Good luck, I hope you can get the account up and running again. c:
The account is over 3 years old... No one has been on in at least a year or so, so yeah, it's definitely expired. I may just end up having to contact them...


Thanks for the help, everybody!
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Old 08-22-2012, 05:21 PM   #13
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Default Re: A little help, please? c:

I'm sorry this is happening to you! I hope it gets fixed soon . . .
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Old 08-23-2012, 11:52 PM   #14
marnabear
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Default Re: A little help, please? c:

View Post Originally Posted by tarabella9
I think I know what the problem is. Her account is probably expired. The only way (that I know of) to fix it is by calling Ganz. I think they can fix it. She won't have as many items though I think. I think things get reset or something like that. I'm sure someone else can explain better than I can. Hopefully you at least figured out what the problem is though.
I agree that this is probably why you are getting that error. Your mom's account probably expired before they changed it so that accounts don't expire. Ask your mom to call Ganz for you and see if the account is still there and if so they can probably reactivate it for you. If so, it will probably be like a new account and you might have to adopt another pet on it.
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Old 08-24-2012, 12:36 AM   #15
Rx899
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Default Re: A little help, please? c:

I think that you need to adopt anther webkinz on that account to get a better server
You could try contacting ganz.
Hope this helps!
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Old 08-24-2012, 11:37 AM   #16
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Default Re: A little help, please? c:

I sometimes get that and just click Ok and go on my way. Sometimes the server might have some issues and this might be a case of it
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Old 09-03-2012, 05:21 PM   #17
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Default Re: A little help, please? c:

Thanks for your answers everybody!
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