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Old 08-21-2012, 12:47 PM   #1
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Default Answered: A little help, please? c:

I was trying to log onto my mother's Webkinz account because she doesn't play, and I wanted to take care of her Webkinz because nobody has been on her account in forever. Anyway, so I tried logging into her account, and I got a popup saying that there was a problem with a server and to try again later, so I tried logging in with my account, and it worked. So I tried logging in with the other account again, and it still got the server popup. So I tried my account again, it still worked, so I tried my second account, it also worked. So, it's only this one account with the server problem. How do I fix this?


Thanks.

Last edited by princessgames; 08-21-2012 at 12:49 PM..
princessgames is offline Female
Best Answer - Posted by Fuzythekoala
How long has it been since someones been on that account?
It could be that that account expired before accounts stopped expiring.
Either way, I'd recommend giving Ganz a call about it. They can look into that account and should be able to diagnose your problem. I assume you know their number already, but just in case, here's a link to the "contact ganz" page of the wiki: Contact Ganz - Webkinz Insider Wiki
Good luck, I hope you can get the account up and running again. c:
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Old 08-21-2012, 01:06 PM   #2
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Default Re: A little help, please? c:

I think there isn't much you can do. Webkinz sometimes just has server issues and I would assume that this is one of the cases. I hope they fix it soon!
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Old 08-21-2012, 01:16 PM   #3
hat's Up? :D
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Default Re: A little help, please? c:

I'm not quite sure, either. I agree with dorinda1213...it should be fixed soon.
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Old 08-21-2012, 01:18 PM   #4
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Default Re: A little help, please? c:

I had this problem for awhile, it was fixed the next day.
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Old 08-21-2012, 01:38 PM   #5
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Default Re: A little help, please? c:

I don't think you can really fix this problem but you can try contacting Ganz and ask them to fix it. Good luck! I hope you can fix the problem!
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Old 08-21-2012, 06:59 PM   #6
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Default Re: A little help, please? c:

I think I know what the problem is. Her account is probably expired. The only way (that I know of) to fix it is by calling Ganz. I think they can fix it. She won't have as many items though I think. I think things get reset or something like that. I'm sure someone else can explain better than I can. Hopefully you at least figured out what the problem is though.
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Old 08-22-2012, 06:34 AM   #7
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Default Re: A little help, please? c:

Probably just another annoying glitch. Hopefully theyll fix it soon
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Old 08-22-2012, 12:11 PM   #8
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Default Re: A little help, please? c:

i think u just need to wait maybe a day or so
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Old 08-22-2012, 12:53 PM   #9
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Default Re: A little help, please? c:

umm im not sure you could contact ganz after a day or 2
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Old 08-22-2012, 01:55 PM   #10
ishing for vacation!
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Default Re: A little help, please? c:

I'm wondering... what browser are you using? I find Webkinz World works best in Firefox, but I often use chrome because it seems to be faster. Internet Explorer doesn't do well for me at all. Perhaps you could try opening your mom's account in another browser and have better luck. Good luck! Peace, Jenn
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