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Old 02-27-2009, 09:59 AM   #1
Iveyandangie
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Default Unanswered: Little brothers account is set to expire?-read for more info

My little brother's account was set to expire March 2nd 09. So my mom, my brother and I went out to get him a new webkinz. He got the deer and I helped him add her to his account. So now it says it is to expire May 25th 2010. But this morning when he logged in he had a letter from "Your furry friends at webkinz world"(or whatever) saying that his account was going to expire March 2nd 09. Should we call Ganz just to make sure it isn't going to expire untill May 25th 2010? Or what should we do?
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Old 02-27-2009, 10:01 AM   #2
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Default Re: Little brothers account is set to expire?-read for more info

I would call, just in case.
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Old 02-27-2009, 10:46 AM   #3
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Default Re: Little brothers account is set to expire?-read for more info

I'm sure the letter was triggered before you adopted...I wouldn't worry about it unless you get another letter, which I doubt will be sent. If the account indicates an expiry day a year from now then it's safe to assume that the system will recognize it. You should just take a screen cap of the adoption information through the 'my pets' and keep it just to make sure. I doubt anything will come of this. I have several accounts and get letters after the fact. You can always call 1866webkinz but I'm sure they'll tell you the same.
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Old 02-27-2009, 01:39 PM   #4
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Default Re: Little brothers account is set to expire?-read for more info

I would wait a few day, let the system catch up and it it still says it like monday...i would call, but i am sure you have nothing to worry about
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Old 02-27-2009, 03:58 PM   #5
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Default Re: Little brothers account is set to expire?-read for more info

Yes, as the others said, it may take a while for the system to catch up.

One of my friends had so many pets on her account that Ganz finally took some of them off and gave her the codes so she could move them. She would still get birthday greetings for them for some time afterwards. As long as the expiration date is correct when your little brother goes to my pets, I would not worry.
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Old 02-27-2009, 04:00 PM   #6
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Default Re: Little brothers account is set to expire?-read for more info

I WOULD CALL! it really could if u dont call fast! its a glitch but it really COULD happen!
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Old 02-27-2009, 04:02 PM   #7
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Default Re: Little brothers account is set to expire?-read for more info

The letter may have been sent as a reminder before you adopted your new pet, but so you feel better you might want to call to make sure!
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Old 02-27-2009, 04:11 PM   #8
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Default Re: Little brothers account is set to expire?-read for more info

the letter might have been "pre-sent", meaning it was sent before he adopted the pet so the letter arrived on his account. i would not worry, unless you get another one
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Old 02-28-2009, 01:08 PM   #9
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Default Re: Little brothers account is set to expire?-read for more info

Don't worry about it. I'm sure they just haven't re wired his account yet. He'll be fine.
But you may want to shoot an email or give them a ring.
Old 02-28-2009, 01:24 PM   #10
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Default Re: Little brothers account is set to expire?-read for more info

Hi Jumper2295,
You are such a good sister to help him with his Webkinz account. To learn what your brother's true expiration date is, follow these steps:

Click on "Me and My Pets".
Look in the lower right hand corner. It says "Account expires <month day year>".

The expiration date is usually 1 year from the last pet's adoption date. This date is on the pet's adoption certificate.

If the expiration date is not correct, I suggest calling Ganz on the phone.

AuntietoEW
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