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Old 01-16-2009, 08:56 PM   #1
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Exclamation Unanswered: Like everyone else... I need HELP!

I've recently bought the Hot Air Balloon from the Curio Shop and it worked fine but after I logged out and came back into WW, the balloon is stuck in the doorway. When I click on it ( whether to try and get in it or edit it to remove it) the only thing that happens is that I switch rooms- since it is stuck in the doorway. It's been stuck for a few days now and I'm getting a little annoyed! I hope someone out there can help me!!
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Old 01-16-2009, 08:57 PM   #2
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Default Re: Like everyone else... I need HELP!

Click on Customer Service on the WW home page and fill out the form for stuck items
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Old 01-16-2009, 08:58 PM   #3
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Default Re: Like everyone else... I need HELP!

A lot of times this will be fixed in the nightly maintenance. Otherwise, there is actually a form that you can fill out for a vehicle stuck in a doorway on the Customer Service area of the Webkinz home page.
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Old 01-16-2009, 08:59 PM   #4
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Default Re: Like everyone else... I need HELP!

You can try the option of getting into the balloon and 'mapping' to another room. Otherwise you may have to use their form so that they can get in their with their 'lifter tool' to remove it to your dock.
Here is the link for that form.
http://customerservice.webkinz.com/cs/us_en/ss.php
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Old 01-16-2009, 09:00 PM   #5
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Default Re: Like everyone else... I need HELP!

Okay I have had kinda the same problem
Just go to Webkinz.com and click on customer support. Next find a button that says, I have something stuck! Click on it, and select I have a vehicle stuck in the room. Fill out the boxes , and make sure you type the exact name of your room. In a while, webkinz world will go onto your account, go to that specific room, and remove the hot air balloon and place it in your dock!
Thanks and hope this helps!!
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Last edited by DukeDakota; 01-16-2009 at 09:01 PM.. Reason: messed up because forgot something
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Old 01-17-2009, 02:22 AM   #6
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Default Re: Like everyone else... I need HELP!

If it's not fixed after maintenance, you can try to unstick it yourself. Click on this link, and follow the instructions: http://www.webkinzinsider.com/forum/...hlight=doorway. It's never happened to me, but I've heard that it works really well.
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Old 01-18-2009, 07:53 AM   #7
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Default Re: Like everyone else... I need HELP!

Thank you for the help everybody! However now I have a new problem... When I fill out the form to get the Hot Air Balloon moved, it is saying that my account verification does not match their records?? I have 7 Webkinz and tried all of the codes but nothing is working! now what??

Thanks Again
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Old 01-18-2009, 10:12 AM   #8
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Default Re: Like everyone else... I need HELP!

It's a glitch that happens with the Hot Air Balloons.It happened to my cousin.

As dotdotduck said, fill out the form for stuck items in Costumer Service.

Sorry about your problem!
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