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Old 09-29-2011, 03:20 PM   #1
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Default Unanswered: Let's ee my eStore Points! I have 5,000... WAIT. 3,000?! WHERE DID YOU GO?!

O. M. G.
I just now noticed, that after my 1 year deluxe was renewed, there was some issues.
ONE
I didn't get the special 1 year gift (Super mad about that)
TWO
I remember having more than 3,000 eStore points, guessing they took my current ones away and gave me 3,000 instead of adding 8,000 for becoming deluxe agin.

HELP
(BTW I didn't lose the item, NOR did I spend my points)
luvteh is offline Male
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Old 09-29-2011, 03:22 PM   #2
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Default Re: Let's ee my eStore Points! I have 5,000... WAIT. 3,000?! WHERE DID YOU GO?!

I would call up the estore and find out what is going on. You should be able to see your points history in your points transaction log. That way you will know where you spent points and when you were awarded them (in case they weren't given the way they were supposed to)
Denimbutterfly is offline Female
Old 09-29-2011, 03:23 PM   #3
Webkinz :)
 
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Default Re: Let's ee my eStore Points! I have 5,000... WAIT. 3,000?! WHERE DID YOU GO?!

OK, I will.
luvteh is offline Male
Old 09-29-2011, 03:23 PM   #4
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Default Re: Let's ee my eStore Points! I have 5,000... WAIT. 3,000?! WHERE DID YOU GO?!

Here are the Estore hours and phone number 9am and 6pm Eastern Standard Time, Monday through Friday, at 1-888-818-8770
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Old 09-29-2011, 03:23 PM   #5
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Default Re: Let's ee my eStore Points! I have 5,000... WAIT. 3,000?! WHERE DID YOU GO?!

Oh, thank you!
luvteh is offline Male
Old 09-29-2011, 03:23 PM   #6
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Default Re: Let's ee my eStore Points! I have 5,000... WAIT. 3,000?! WHERE DID YOU GO?!

Check the points transaction history first and then if that doesn't look right make sure you call and get what you are owed!
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Old 09-29-2011, 03:28 PM   #7
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Default Re: Let's ee my eStore Points! I have 5,000... WAIT. 3,000?! WHERE DID YOU GO?!

Yes, I'm doing that now. (:

Hm, the actual ganz estore has 8,000, but my webkinz estore does'nt....

Last edited by luvteh; 09-29-2011 at 03:28 PM..
luvteh is offline Male
Old 09-29-2011, 06:47 PM   #8
no
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Default Re: Let's ee my eStore Points! I have 5,000... WAIT. 3,000?! WHERE DID YOU GO?!

View Post Originally Posted by luvteh
Yes, I'm doing that now. (:

Hm, the actual ganz estore has 8,000, but my webkinz estore does'nt....
You're Webkinz estore isn't supposed to have the points, unless you transfer them
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Old 09-29-2011, 10:17 PM   #9
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Default Re: Let's ee my eStore Points! I have 5,000... WAIT. 3,000?! WHERE DID YOU GO?!

Please keep us informed if you get the Rocket Drop Ride.
Good luck
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Old 09-30-2011, 01:55 PM   #10
marshma
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Default Re: Let's ee my eStore Points! I have 5,000... WAIT. 3,000?! WHERE DID YOU GO?!

Good luck with your problem! It might be the fact that you need to transact your points. Who know?
cheesedreams is offline Female
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