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Old 11-05-2008, 11:40 PM   #21
mommylauraann
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Default Re: Lesson learned for POTM

For furture reference.......
this has happened to my daughter's last two potm's. got the popup and it said 0 on the $ bag and there was nothing else in the popup. i logged back out and logged back in. i went to the room the pet went to when it was adopted and the potm "festivities" commenced and the gift was awarded properly. also, when i did this she had actually received the gift twice. she had two potm prizes and a considerable amount of kc. i don't know if anyone tried this after having the problems, but its worth a try if it keeps you from going to ganz Cust. Supp!
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Old 11-05-2008, 11:45 PM   #22
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Default Re: Lesson learned for POTM

Ugh, I know what you mean. I see how frustrating that was

At least you got your things
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Old 11-06-2008, 08:29 AM   #23
ishes for Webkinz
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Default Re: Lesson learned for POTM

View Post Originally Posted by mommylauraann
For furture reference.......
this has happened to my daughter's last two potm's. got the popup and it said 0 on the $ bag and there was nothing else in the popup. i logged back out and logged back in. i went to the room the pet went to when it was adopted and the potm "festivities" commenced and the gift was awarded properly. also, when i did this she had actually received the gift twice. she had two potm prizes and a considerable amount of kc. i don't know if anyone tried this after having the problems, but its worth a try if it keeps you from going to ganz Cust. Supp!
I have tried this, and it worked with one box awarded. One time it was the code that was not recognized, got the "This code has already been used". Turns out my son put his used code back on the computer, mine got knocked to the floor, I thought it was his and put it in the Ziploc we keep. When CS called, they told me it was used, and I asked which account, and it was my sons. So we went through all the other tags I had (we adopted 6 potm between us) and finally found the unused one. She was very nice. But unfortunately, since it was no longer January, no potm gift. Now we are very careful with the tags.
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