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Old 11-04-2008, 10:21 AM   #1
ill work for webkinz
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Default Unanswered: Lesson learned for POTM

I've bought the POTM for my kids since June, and never had any problems with receiving the POTM boxes.

Of course this time is different. Adopted the hippos (two accounts) last Saturday, November 1st. Would have waited, but wanted the kids to be able to do the POTM stuff for that day.

Of course there were no POTM gift boxes. Younger son is teary-eyed, said he only received 0 kinzcash. (Older son didn't receive his POTM gift either, but is more stoic and didn't cry.)

Read the WI boards to see some had same issues, others didn't. Followed advice and emailed Webkinz. Got email bounced back. Called Ganz (on a weekend, so didn't really expect a live person) - phone message says you have to have an issue number from an email. Okay, what to do? Emailed Ganz. Got automatic email saying they received message, and will be in touch. Whew. Just in case, I also called Webkinz and left a message, with logins, saying what happened.

No calls Monday. Slightly frustrated but still hopeful, I keep checking the kids' docks to see if there's anything new in there (since some people reported finding gift items after logging out and back in). Nothing.

Got into work this morning (Tues) and called Webkinz, hitting "0" everytime I heard an automated response. Finally got to an operator (brusque but nice) who transferred me to a Webkinz customer support person (again, brusque but nice). Waited on the phone while she checked the accounts; when she got back on, she reported that she put the POTM items in their dock.

I checked - older son got a space ship, and I think younger son got the cuckoo clock. (Guess which son will be more excited about his gift?) I'm relieved to have this all settled, but the stress (and disappointment - isn't it fun and exciting to open the gift box itself) has made me resolve not to adopt the POTM on the first day. The ONLY exception I see would be if the POTM had the Wheel of Wishes or Token Ballon Dartz that day.

Sorry this is long, just wanted to share. Thanks!
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Old 11-04-2008, 10:25 AM   #2
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Default Re: Lesson learned for POTM

WOW!! what a very long weekedn you have had . I know i would have been like that too if i didnt get my POTM box. Well I hope your sons enjoy there new webkinz and there new toys for them too.

Sincerley,
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Old 11-04-2008, 10:25 AM   #3
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Default Re: Lesson learned for POTM

I agree. What a long weekend you had!
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Old 11-04-2008, 10:27 AM   #4
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Default Re: Lesson learned for POTM

Phew...how frustrating.
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Old 11-04-2008, 10:30 AM   #5
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Default Re: Lesson learned for POTM

Thanks for sharing that. Now I wont be shoked for I got a glich with the POTM stuff!
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Old 11-04-2008, 10:31 AM   #6
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Default Re: Lesson learned for POTM

I had been reading about some of the issues that people have been having with their POTM adoptions so although I've had my hippo since Saturday I waited until last night to adopt Herman...He is my first POTM so I was super excited until I clicked on the loot bag to find it EMPTY...My sister adopted hers on saturday with no issues so I had hoped it would be ok. I sent an email to GANZ las night and have hear nothing back. I'm considering phoning today...thoughts anyone?
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Old 11-04-2008, 11:09 AM   #7
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Default Re: Lesson learned for POTM

View Post Originally Posted by Tj03
I had been reading about some of the issues that people have been having with their POTM adoptions so although I've had my hippo since Saturday I waited until last night to adopt Herman...He is my first POTM so I was super excited until I clicked on the loot bag to find it EMPTY...My sister adopted hers on saturday with no issues so I had hoped it would be ok. I sent an email to GANZ las night and have hear nothing back. I'm considering phoning today...thoughts anyone?
I would call. Based on my experience, it seems the best way to have the issue resolved is to talk to someone in person.
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Old 11-04-2008, 12:33 PM   #8
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Default Re: Lesson learned for POTM

Thanks CindyMommy, I tried to call a little while ago and kept getting routed to the voicemail, I kept hitting 0 and never did get to talk to anyone...since I am at work, I had to stop for a while I may try again later...sigh...
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Old 11-04-2008, 12:36 PM   #9
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Default Re: Lesson learned for POTM

I'm with ya...I adopted a pug Thursday evening and didn't get squat. I already had the pug and the only reason I even got another was to get the new POTM item. I left a message but haven't heard back from them yet!
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Old 11-04-2008, 12:41 PM   #10
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Default Re: Lesson learned for POTM

That sounds like a pain!
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